Jump to content
Ultimaker Community of 3D Printing Experts

Recommended Posts

Posted · Wifi settings grayed out

Just bought Ultimaker S5 pro bundle from UAE reseller but the wifi settings are not accessible, the "start wifi setup" option is grayed out, it can not be selected.
I have factory reset my printer multiple times, have updated firmware front stable (6.2.1) to lastest (6.5.0) but still the same issue. I can not select the wifi setup on boot up as well as through network settings.

IMG-20210713-WA0032.jpeg

IMG_20210713_162011.jpg

  • Link to post
    Share on other sites
    Posted · Wifi settings grayed out

    Sorry to hear that you have problems with a brand new printer. 

    Please contact your reseller to solve the problem, I think the reason is a hardware problem.

  • Link to post
    Share on other sites
    Posted · Wifi settings grayed out
    1 hour ago, Smithy said:

    Sorry to hear that you have problems with a brand new printer. 

    Please contact your reseller to solve the problem, I think the reason is a hardware problem.

    My reseller told me to launch a complain with ultimaker.

    I want the solve this problem urgently.

  • Link to post
    Share on other sites
    Posted · Wifi settings grayed out
    2 minutes ago, Smithy said:

    You can get in touch with Ultimaker here : https://support.ultimaker.com/hc/en-us/requests/new


    But it is strange that your reseller don't care about your problem.

    Yes already launched the complain, they me a ticket number but no response from Ultimaker while my UAE reseller tells me to follow the protocol and launch complain with ultimaker than Ultimaker will forward my complain to the reseller.

  • Link to post
    Share on other sites
    Posted · Wifi settings grayed out

    Yes that's the normal procedure as far as I know. Hardware related issues will be forwarded to the local reseller, that the customer gets a fast local support, in case you have to bring or send it for repair.

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • Ultimaker turns 10: A look back
        Ultimaker is turning 10 years old and that means it is story telling time! We'll explore 2010-2014, traveling through the evolution of the business from the Protobox and Ultimaker Original, to the major leaps forward with the Ultimaker 2 and Ultimaker 3.
          • Like
        • 0 replies
      • Ultimaker Transformation Summit
        Visit our virtual showroom and learn more about the Ultimaker ecosystem!
        • 14 replies
      • New here? Register your Ultimaker for free 3D printer onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 4 replies
    ×
    ×
    • Create New...