Upgraded to 4.10 cant open any STL files

[ADmakes 0]

I have been using Cura 4.8 since it was released with no problems on this computer (Windows 10).

 

I downloaded 4.10, uninstalled 4.8 without deleting configuration files, then installed 4.10.

 4.10 opens just fine. 

If I try to open any STL file, Cura 4.10 gives a fatal error and log, which I have submitted to ultimaker several times. It then closes Cura. 

I have tried creating new STLs and loading old ones. 

I cannot import from fusion360.

 

I uninstalled 4.10, and reinstalled 4.8, and everything works as normal.

Any suggestions of what could be crashing 4.10?

[fvrmr 73]

Hi @ADmakes do you have Chitubox installed? If so that is causing this.

See here how to solve this: https://support.ultimaker.com/hc/en-us/articles/4402996140946-Ultimaker-Cura-crashes-when-opening-any-file

[ADmakes 0]

I have never even heard of Chitubox,  so no.

However, I  do have some other slicers on this computer. None of them caused issues with 4.8 though

[fvrmr 73]

Could you then share your log from 4.10? You can find your log in the configuration folder. Go to help - show configuration folder. 

[ADmakes 0]

I have already uninstalled 4.10 and reinstalled 4.8 so I can print.

Will the log file from 4.10 have been saved? 

Can I have both 4.8 and 4.10 installed so that I can get a new error log file without repeatedly installing and uninstalling?

[ADmakes 0]

OK, I reinstalled 4.10

Here is the screenshot and log file

thanks for your help

cura.log

[nallath 1,120]

On 7/16/2021 at 5:22 PM, ADmakes said:

OK, I reinstalled 4.10

Here is the screenshot and log file

thanks for your help

cura.log 628.36 kB · 0 downloads

This is caused by an outdated plugin. Please update the custom job prefix plugin. A fix for this issue has been out for months now.