Question All my preference & profiles are gone (again)

[averymiller 1]

Hello! I'm running the newest version of cura and I got an error when starting the software. It said something along the lines of not being able to start, and it asked me if I'd like to backup my preferences (I chose yes). I had something running on my GPU at the time, so I stopped it and was able to start cura like normal, only now all my preferences and profiles are gone. I checked cura backups under extensions and it says I don't have any.  This already happened once about a month ago, but I wasn't able to figure it out and just started from scratch.

I hope I'm missing something-- how do I get all my settings that were backed up?

[ahoeben 1,850]

3 hours ago, averymiller said:

it asked me if I'd like to backup my preferences (I chose yes).

(...)

I checked cura backups under extensions and it says I don't have any.

I can understand this is confusing, but these are two different types of backups. The regular cura backups that you can do from the Extensions menu are backups in the cloud.

 

The backup that Cura offers to do when it crashes during startup is creating a local zip. That zip can be found one folder up from your configuration folder. Go to Help -> Show configuration folder... and in the explorer window that opens go one folder up. That folder contains one or more zip files, and the latest one contains all your previous configuration files. Restoring those (manually) to the configuration folder will get you back your preferences and profiles, but depending on what went wrong the first time, it may also put Cura into a crashing state again.