Cura Fails to connect to S5

[Pena 4]

Hey guys,

 

Is anyone having issues with the Cura software connecting to the Ultimaker S5 printer? I see my printer is available on the digital factory in standby, but Cura won't locate it. I have the S5 attached using my Ethernet and it provides an IP address. So I tried adding it using the IP and it will snap a quick glimpse of the S5 then disappear. I was finally able to get it all connected after several reboots.   

[Jman15x 4]

YES! It's such a hassle to reconnect my s5 whenever it loses power or connection. It used to find the printer on it's own through Cura but now I have to go through the digital factory every time. The problem is when I log into my digital factory account it says that I am connected to the S5 but in Cura it shows nothing. Connecting via I.P. address doesn't work either. When you say reboots do you mean your printer or cura software? 

[nallath 1,117]

Log files from Cura could help figuring out what is going on.

Note that there is a difference between connecting Cura with the printer and connecting the printer with DF (and then connecting Cura with DF). The connection with DF is likely more stable / reliable.

[Jman15x 4]

1 hour ago, nallath said:

Log files from Cura could help figuring out what is going on.

Note that there is a difference between connecting Cura with the printer and connecting the printer with DF (and then connecting Cura with DF). The connection with DF is likely more stable / reliable.

Yes, I have no problem connecting the printer to DF. Its connecting that to Cura that's the issue 

[nallath 1,117]

On 8/13/2021 at 6:23 PM, Jman15x said:

Yes, I have no problem connecting the printer to DF. Its connecting that to Cura that's the issue 

So if you log in in cura, that's when the printer doesn't show up?

[Pena 4]

The printer is showing up however the Camera function isn't available. The only access to the printer's camera is by way of using DF. 

Edited July 13, 2022 by Pena