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Ticket incident ouvert depuis plus d'un mois


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Posted (edited) · Ticket incident ouvert depuis plus d'un mois



j'ai un ticket incident ouvert depuis plus d'un mois. Il concerne un problème avec le Air-Manager.

Le service technique m'a demandé ma facture ainsi qu'une photo du n° de série du ventilateur. 

J'ai fourni ces informations.


Est-ce que tout le monde est en vacances ? ou autre problème ? Juste pour savoir qu'est ce que je dois faire avec le Air-Manager qui est démonté...


D'avance merci.



Request #11601

ER86 - Air Manager fan is unable to rotate at the desired speed

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    Thomas Bardet
    July 26, 2021 12:43
Edited by Cloud-Forge
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    Posted · Ticket incident ouvert depuis plus d'un mois

    Absolument d'accord, je sais que c'est un forum utilisateur et comme je suis un utilisateur et que  je n'ai plus de nouvelles de la part du SAV Ultimaker depuis quelques temps, je venais ici aux news à tout hasard.


    Je ne demande pas la résolution de mon ticket sur le forum, je viens voir ici si quelqu'un sait, si le SAV est en vacances ou si il y avait simplement du délai. Ou un autre souci. Merci

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