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Hi there. 


It looks like the model is not a solid model and there may be an open face or have errors in it. 

Some programs like SketchUp allow you to draw faces that don't form a solid model. Which means that if you were to fill it with water it would leak. 

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    You might be able to fix it using this repair site https://formware.co/OnlineStlRepair.  Upload the file and when it's ready you will get a report of the errors and hopefully the file will be fixed (not all can be repaired).  Then download the repaired file.  I've used them a few times with good results and it's free.

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