Cannot add cloud printer

[lukask 0]

Cannot add a cloud printer in Cura. The window is stuck at the Waiting for Cloud response phase forever:

 

 

The printer is shown online in the Digital Factory. The printer responds to the Maintenance->Identify ping.

 

Cura log attached.

cura.zip

[nallath 1,124]

Please report issues on github (https://github.com/ultimaker/cura/issues/). It's very hard for us to keep track of issues over multiple platforms.

That being said; I don't see anything strange in your logs. What happens if you click "CHeck for account updates" when you log in?

[lukask 0]

Okay, will report the issue there.

 

When I launch Cura, the account update timestamp is the time of the launch:

 

Clicking Check for account updates gives:

The Add a Cloud printer dialog is still stuck in the Waiting for Cloud response phase though.

[Smithy 1,146]

Maybe a local firewall or antivirus software that blocks the communications?

[lf-axentia 0]

I have the same problem. One of my cloud printers (S3)  are missing in Cura 4.11.0.

Two printers (S5 and S3) visible in Digital factory, Cura 4.10.0 and Cura Arachne beta from the same computer. I don't think its about firewall or antivirus.

 

It is time to create an issue on Github. Do you want to take the credits @lukask or should I write the issue?

[lf-axentia 0]

There is a recently created issue (4.11.0) Cannot add cloud printer Ultimaker/Cura#10468 on github concerning this matter.

Edited September 17, 2021 by lf-axentia