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Cannot add cloud printer


lukask
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Posted · Cannot add cloud printer

Cannot add a cloud printer in Cura. The window is stuck at the Waiting for Cloud response phase forever:

 

image.png.d03ad512a7608fc2ec3c8ad9f4fcf617.png

 

The printer is shown online in the Digital Factory. The printer responds to the Maintenance->Identify ping.

image.png.eacc9c4952cb0601bf0c271e37b77681.png

 

Cura log attached.

cura.zip

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    Posted · Cannot add cloud printer

    Okay, will report the issue there.

     

    When I launch Cura, the account update timestamp is the time of the launch:

    image.png.7563d4e3d2bc2029606b5a9464b43db0.png

     

    Clicking Check for account updates gives:

    image.png.93e3f5d00a27aea990eb45d365b8aa4d.png

    The Add a Cloud printer dialog is still stuck in the Waiting for Cloud response phase though.

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    Posted · Cannot add cloud printer

    I have the same problem. One of my cloud printers (S3)  are missing in Cura 4.11.0.

    Two printers (S5 and S3) visible in Digital factory, Cura 4.10.0 and Cura Arachne beta from the same computer. I don't think its about firewall or antivirus.

     

    It is time to create an issue on Github. Do you want to take the credits @lukask or should I write the issue?

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    Posted (edited) · Cannot add cloud printer

    There is a recently created issue (4.11.0) Cannot add cloud printer Ultimaker/Cura#10468 on github concerning this matter.

    Edited by lf-axentia
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