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UMS5 Camera Not Working


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Posted · UMS5 Camera Not Working

The camera on our S5 has stopped working in Cura and the Digital Factory.

It initially stopped in Cura but still worked in Digital Factory, but after resetting the printer to try and resolve the camera issue it now doesn't work in both!

When clicking on the camera icon in Cura the window goes slightly grey and no picture is shown.

When clicking on the camera in Digital Factory a black window pops up (images attached)


Printer is on Firmware 6.5.1 and Cura 4.10.0. It is connected via Wifi. It is only a couple of months old and has worked fine until a few weeks ago.

I have seen a few mentions of resetting Cura Connect, however we don't have that option on our printer menu. Unsure if that's a regional thing or if it has disappeared in a recent update?


Any help would be appreciated.



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