Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  
burki

Delivery problems?

Recommended Posts

Hm. i'm a bit torn... i know you guys are nnot hanging around lazily doing nothing, on the contrary, i assume. So, i don't want to be nagging you.

Yet, about a week ago i ordered some Filament and an Ulti controller. According to the shop, it's paid and ready for a week now.

And i really, really want that stuff! :-)

I was wondering what's holding you back?

Or if there's any hint on when you find the time to ship my order?

 

Share this post


Link to post
Share on other sites

Same with me..

It's been more than two weeks and my order is still not shipped.

Last Wednesday I was told that they didn't have something from my order in stock but they received it and that they will send the order ASAP..

One week later still hasn't been shipped..

 

Share this post


Link to post
Share on other sites

Also some delay over here. Received my UM2 on Jan 27th without some rolls of filament which I've ordered. Estimation was the rolls would be shipped the first week of February. So far no result.

I'm completely aware that the guys at UM are working their ass off to deliver a good product within a reasonable time.

So I give them the credit, but it would also be nice if they keep the customer informed if the scheduled delivery changes. Not when the customer asks for the info, but proactive get in touch with them. When the customer has to ask, they're too late.

Again, I understand the problems. But please inform. So the customer can decide to buy the filament somewhere else.

 

Share this post


Link to post
Share on other sites

Exactly..

I don't mind waiting for something that I want but is out of stock.

It's my choice if I still want to order it and wait.

May I suggest to at least put in the status.. collecting items or something..not ready.

And somehow link your supplies with the website..If something is out of stock immediately the store gets updated.

 

Share this post


Link to post
Share on other sites

Well. Sander does not reply, Marrit does not reply. Who's next?

I'm missing your amusing little delivery promises...

Seriously, folks, i am a customer. You took my money. Are you going to deliver the goods i ordered?

Are you at least planning to reply to messages? And if so: any time in the near future?

Yes, i am getting very, very disapointed.

 

Share this post


Link to post
Share on other sites

Some time later. Another funny little promise about delivery, again, as usual, empty words.

Are you folks actively trying to piss off your customers?

I really don't understand the motivation behind your actions.

 

Share this post


Link to post
Share on other sites

Hi Burki and Christian,

Can you send me your ordernumber in a PM?

I will look at the status and reason of its delay and try to have it shipped asap.

Thank you for your time and patience!

 

Share this post


Link to post
Share on other sites

I just received my delivery. Kind of a lightspeed-shipping!

Thank you for that, Sander. It would not have been necessary to generate extra cost for you, although of course i am very happy!

Again: what was annoying me was not the delivery delay but the communication around it.

Anyhow: this thread can be closed as far as i'm concerned.

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Our picks

    • How to 3D print with reinforced engineering materials
      Ultimaker is hosting a webinar where we explain how you can achieve and maintain a high print success rate using these new reinforced engineering materials. Learn from Ultimaker's Product Manager of Materials and top chemical engineer Bart van As how you can take your 3D printing to that next level.
      • 0 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
        • Like
      • 12 replies
×

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!