Ultimaker 3 Extended

[dashawn720 0]

I am trying to unload my material. However, I just here it spinning but the material does not retract like normal. Seems to be stuck. Any idea how to solve this issue?

[gr5 2,210]

If it's still spinning then power cycle the printer.  Go to the part where you can control the cores separately and heat the problem core to normal printing temperatures (200C for PLA). Remove the bowden on top of the print head (remove the clip, then press down on the outer collet while pulling up on the bowden.

 

Try pulling the filament upwards out of the print core.  If it is stuck then wait for it to heat up.

 

Once the filament is out of the core try lifting the lever on the feeder (it's very strong - lift hard) and pull the filament out of the feeder downwards.