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Can't changing print core by Change print core procedure

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Posted · Can't changing print core by Change print core procedure

I can't change print core BB to print core AA.

When i press "Change" botton in Configuration tab on screen, Normally Print head will move to center of printer and we have to press comfirm on screen and change the print core.

but now when i started the procedure, print head move close to front door (like cleaning print core) , so i can't open fan bracket and the screen unresponsive for a long time.

so, i tried to on/off the printer a few times but can't fixed it. 


Has anyone ever been like this or have any ideas to fix it?


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