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This is the Ultimaker Forum and so the Creaity version of Cura is not supported here. You would need to go back to Creality for support for their slicer.
My printer is an Ender 3 Pro so I'm aware that my previous sentence is useless.
Why not move up to a newer version of Cura? I'm not saying it will fix the problem you are having but 4.13.1 was really good and the new features of 5.x make it worthwhile. You don't have to uninstall your Creality version to run an Ultimaker version.
We are happy to announce the next evolution in the UltiMaker 3D printer lineup: the UltiMaker Factor 4 industrial-grade 3D printer, designed to take manufacturing to new levels of efficiency and reliability. Factor 4 is an end-to-end 3D printing solution for light industrial applications
Cura 5.7 is here and it brings a handy new workflow improvement when using Thingiverse and Cura together, as well as additional capabilities for Method series printers, and a powerful way of sharing print settings using new printer-agnostic project files! Read on to find out about all of these improvements and more.
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GregValiant 1,322
Hello.
This is the Ultimaker Forum and so the Creaity version of Cura is not supported here. You would need to go back to Creality for support for their slicer.
My printer is an Ender 3 Pro so I'm aware that my previous sentence is useless.
Why not move up to a newer version of Cura? I'm not saying it will fix the problem you are having but 4.13.1 was really good and the new features of 5.x make it worthwhile. You don't have to uninstall your Creality version to run an Ultimaker version.
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