Ultimaker 3 S3 Leveling Troubles

[walkerj 0]

Good Morning All

 

We have just purchased a Ultimaker S3, which is really good and I like it, But I am having problems with the self levelling and having to manually adjust and set. I have done this again this morning and it is saying am out on parameters. 

 

I find that I upset the levelling systems as I take of printed design of as this has stuck very well. do I need to turn the plate temperature down or am I doing something wrong.  

 

Please see picture below -

 

Regards

 

David Lyle 

 

[RudydG 62]

When this happens on my S3 and S5, it is because one of the nozzles is not clean.

[MariMakes 204]

Hey @walkerj,

 

There are a number of issues that can cause leveling to fail. 
As @RudydG correctly pointed out, thank you Rudy 💝, it's often debris on the nozzle or the buildplate. 

More ways to troubleshoot can be found here:
https://support.ultimaker.com/hc/en-us/articles/360013133699-Active-leveling-errors

Can you let us know if any of these solutions work for you? 
Thank you 😄

[walkerj 0]

I am still having problems, I have tried your troubleshooting, 

I have updated software to new level.

I have also dome the x.y axis and adjusted 

I have told printer and cura that I have got two AA0.4 nozzles in. I am finding just before its doing the level test before print the nozzles are letter some PLA through, which then throws out and I get same reading.

I did the noise level two and it came back at 46.0???? is this correct as I have read the extra troubleshooting and this says its should be below 8.0 ????

 

Please help as we have not really done much printing on this machine. our 3 and 2+ run fine 

[MariMakes 204]

Hey @walkerj,

Thanks for performing the troubleshooting steps. 🔎

There definetly seems to be something wrong with your leveling sensor. 
Can you please follow these instructions to save your Logs to an USB.
https://support.ultimaker.com/hc/en-us/articles/360015583819-Save-log-files-to-USB

And than create a ticket for our support experts?
https://support.ultimaker.com/hc/en-us/requests/new?ticket_form_id=360000516360

Based on the logs they should be able to tell you what is wrong. 
I'll give them a heads up that your request is coming in. 
Let's hope they can find a proper solution for you soon so you can continue printing 💪
Good luck! 🍀

[walkerj 0]

Good Morning 

 

I have done and sent what you have asked me to do, look forward to the reply

 

Regards

 

David Lyle