HELPPPPP

[miaooo 0]

constantly getting "Difference Between detected height of both print cores exceeds realistic" error. The building plate and print core were cleaned. filament in the tube as shown in Figure1 & 2 become that when waiting for the printing to start. Figure 3 was did by the insert of the filament area. the build plate was adjusted to the lowest as the tip of the print core touches the build plate when waiting for printing.

ultimaker S3.pdf

[MariMakes 84]

Hey @miaooo,

 

Welcome to the Ultimaker Community 🚀

 

I'm sorry to hear you are stuck. 

Are you on the latest version of the firmware? 
There have been some known troubles that have a fix in the latest update. 
More information can be found here. 

 

[miaooo 0]

hi, thanks for replying fast.

the Ultimaker s3 which i currently facing problem with now is at the latest version of the firmware 5.8.2.😥

[MariMakes 84]

Hey @miaooo,

 

That's not the latest firmware 😮

You can install the latest version 7.1.3 here
https://support.ultimaker.com/hc/en-us/articles/360011545559

You'll  get some other sweet bug fixes as a bonus. 

Good luck 💪

[miaooo 0]

On 9/29/2022 at 6:00 PM, MariMakes said:

Hey @miaooo,

 

That's not the latest firmware 😮

You can install the latest version 7.1.3 here
https://support.ultimaker.com/hc/en-us/articles/360011545559

You'll  get some other sweet bug fixes as a bonus. 

Good luck 💪

Hi, after updating I facing with an error called “Nozzle offset probe failed. Please check the nozzles and bed and try again.” how can I solve it?

[miaooo 0]

Hi, @MariMakes, after updating, I start to face with an error called “Nozzle offset probe failed. Please check the nozzles and bed and try again.” how can I solve it?

[MariMakes 84]

Hey @miaooo,

There can be a number of things causing the failed nozzle probe.
There can be debris left on your nozzle or your buildplate.
Or there could be a cable loose.

A list of things you can try can be found here:

https://support.ultimaker.com/hc/en-us/articles/360013133699-Active-leveling-errors

There is also a test you can do to see if your sensor is broken with instructions on how to contact our support experts. 

I know how annoying this error can be. I hope you can resolve it soon. Good luck 💪

[miaooo 0]

Hi, the left nozzle was up, the build plate was set to the end. Nothing was wrong with sensor too. May I know what other issue could there be 

[MariMakes 84]

The article I linked lists a number of things you can try. 

For Printcores 
1. Clean the nozzles
2. Replace the printocres

For the Buildplate
1. Clean the Buildplate
2. Manually level the buildplate

For the Print head
1. Check the Lift Switch Calibration. 
2. Check the Capacitive Sensor. 
3. Check the front fan cable
4. Check the Fan Bracket Alignement

For the Printer
1. Check if the printer is stable
2. Check if there are no electrical interferences

There are also two tests I suggest to do.
1. In the main menu, click the gear icon, then select Maintenance - Print head - Calibrate lift switch and select Start calibration.
2. In the main menu, click on the gear icon, then select Maintenance. Scroll down to find Diagnostics, and start the Leveling sensor test. If the noise value is above an 8, you'll need to reach out to our support experts. 

If you are stuck on any of these things, please consult the manual here: https://support.ultimaker.com/hc/en-us/articles/360013133699-Active-leveling-errors