UM3 message: "To confirm the connection with this printer..."

[flyntm 2]

My UM3 has started regularly displaying the message: "To confirm the connection with this printer, use code ######". I don't know what this means or where to enter the code.  It's annoying me!

[GianoOrlando 0]

Hi, I have exactly the same problem and yes it is really annoying. I hope there's a solution for this problem.

[charbo 0]

Same for me does someone has a solution ?

[vfkr 0]

We also have the problem with an S5 pro bundle, the same printer as the host of our group

[MariMakes 199]

Hey All,

 

I recognize the message. 🤔
This message appears when you want to connect your printer to the Ultimaker Digital Factory. 
You can read more about it here: 
https://support.ultimaker.com/hc/en-us/articles/360012019239


Are you the only person on the network that has access to your printer? 
Could it be that someone else is trying to connect your printer to the Ultimaker Digital Factory?

[flyntm 2]

Thank You. 

[Sime 9]

If you see this problem and you are not planning to use your printer with Digital Factory right now, what you can do is go into the menu on the printer, go to the cog ⚙ tab, select "Network", scroll down to the "Digital Factory" option. There you can tell the printer to Disconnect. That should stop the printer from trying to connect and producing the pin code message.

 

Those instructions are S3 and S5 printers. The same option exists for UM3 printers, under System menu, then Network, then Digital Factory.

 

[flyntm 2]

Thank you.  I'm not using the Digital Factory, so that's a good suggestion.