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Ordering from a reseller?

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I was just wondering what the official support policy is if an UM2 is ordered through a reseller? Since quite a few UM2's seem to have had out-of-the-box issues, will UM demand that one goes through the reseller to get potential issues sorted or will UM accept being contacted directly?

(A lot of the time when buying tech stuff you will just be referred to the reseller is problems arise, which is often not very helpful...)

I'm considering using an official reseller even thought he cost is higher because I may not be able to wait 10-12 weeks once I place my order. WOuld be great to hear from UM about this.



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I bought mine from a reseller here in the UK (imakr) and Ultimaker have given me full support for my machine and sent replacement parts free of charge just like they would have if i had bought it direct from them..

This is one of many departments Ultimaker shines in they support there machines 100%


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Hi Guys,

Sorry for my late reply.

If you buy your machine from a reseller I would advice to first get in touch with them.

Some resellers offer technical service themselves and that would be the fastest route.

If they can not help you, for what reason whatsoever you will be redirected to us and we will

be able to help you get back to printing again.

I hope that covers your question :)


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