Ultimaker Pro will not see new materials

[scottjkolb 0]

Hi Folks,

 

I'm ready to throw this machine into the dumpster and desperatelty need help. I am unable to get my machine to recognize new materials. I have switched to BASF ABS and BASF CF, on the recomendation of Ultimaker, and the Ultimaker refuses to see these materials. I did see them for a brief period of time but since software and firmware upgrades i have had no luck. 

-Yes i uploaded new materials software.

-Yes i have turned the machine on and off.

-Yes i have updated all firmware and software too many times to count.

-Yes all material feeding tubes are unclogged etc.

-This machine has about 400 hours on it.

-Does anyone want to buy a slightly used Ultimaker Pro? 🙂

 

[Dim3nsioneer 557]

How do you have the printer and Cura connected? With a direct network connection or through the Digital Factory?

What firmware is the printer on?

[scottjkolb 0]

I download to a thumbdrive and then plug the thumbdrive into the Ultimaker.

 

Firmware is Version 7.1.3

[MariMakes 178]

Hey @scottjkolb,

 

Personally I like the troubleshooting steps described on this support page. 
https://support.ultimaker.com/hc/en-us/articles/360016857859-How-to-troubleshoot-issues-with-material-printer-synchronization-

I checked the Ultimaker Marketplace and I did not see the specific BASF ABS and BASF CF you describe. 



Did you download the materials from the marketplace or did you create the custom materials yourself? 

[scottjkolb 0]

Marimakes,

 

thankyou for the reply. ill go throught th troubleshooting steps again.

I used the marketplace for the CF material but i could not find the correct progile for teh BASF ABS.