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Ultimaker Pro will not see new materials


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Posted · Ultimaker Pro will not see new materials

Hi Folks,

 

I'm ready to throw this machine into the dumpster and desperatelty need help. I am unable to get my machine to recognize new materials. I have switched to BASF ABS and BASF CF, on the recomendation of Ultimaker, and the Ultimaker refuses to see these materials. I did see them for a brief period of time but since software and firmware upgrades i have had no luck. 

-Yes i uploaded new materials software.

-Yes i have turned the machine on and off.

-Yes i have updated all firmware and software too many times to count.

-Yes all material feeding tubes are unclogged etc.

-This machine has about 400 hours on it.

-Does anyone want to buy a slightly used Ultimaker Pro? 🙂

 

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    Posted · Ultimaker Pro will not see new materials

    How do you have the printer and Cura connected? With a direct network connection or through the Digital Factory?

    What firmware is the printer on?

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    Posted · Ultimaker Pro will not see new materials

    Hey @scottjkolb,

     

    Personally I like the troubleshooting steps described on this support page. 
    https://support.ultimaker.com/hc/en-us/articles/360016857859-How-to-troubleshoot-issues-with-material-printer-synchronization-

    I checked the Ultimaker Marketplace and I did not see the specific BASF ABS and BASF CF you describe. 

    image.thumb.png.16afab69f06dc94266c7351acf093fd7.png

    Did you download the materials from the marketplace or did you create the custom materials yourself? 

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    Posted · Ultimaker Pro will not see new materials

    Marimakes,

     

    thankyou for the reply. ill go throught th troubleshooting steps again.

    I used the marketplace for the CF material but i could not find the correct progile for teh BASF ABS.

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