Order

[mocanu-radu 0]

So i've been trying to place an order for a UM2 for a week now from Netherlands me being from Romania and i still haven't been able to. I've got tired of posting tickets that aren't being responded to. My problem is that after completing my credit card details the adyen site send me back to my account cart which is still full and under my account the order state is "payment" as if i haven't completed it although i did it twice and i have screenshots with confirmation from the adyen website that the payment has been processed. I haven't received any confirmation or at least a pendind status mail from neither the adyen website or Ultimaker. I would like to know if I am the only one being ignored or if there is a problem in the ordering process.

 

[hacklordsniper 1]

Was your credit card charged? Try to phone them, their support is very unresponsive lately, i also had alot of problems while ordering with "web shop".

 

[mocanu-radu 0]

i tried calling the phone number that was put available on the website but for some reason my call doesn't get through no tone no answer no nothing. I have a print screen telling me that the payment has been processed from the adyen website. I don't want to to offend anyone but if the webshop is unreliable what does this tell me about the firm. Also if the webshop isn't reliable why don't they take it down. If i as a client can make the time to call banks to see if i have been charged both times that i submitted the order don't you think they as a serious player in 3d printing business should make time so that everything goes smooth for their clients?

 

[IRobertI 520]

Can't you log in to your account and check the status of the order?

 

[mocanu-radu 0]

I did and it appears as "payment". Under the FAQ column they say that it means my payment hasn't gone through. So i submitted the order again and this time the Adyen site said that the payment had already been processed. So now I don't know if a have charged once or twice, nor if the order has been placed, or received by ultimaker website. I have no clue to what to do next.

 

[madian 0]

I did and it appears as "payment". Under the FAQ column they say that it means my payment hasn't gone through. So i submitted the order again and this time the Adyen site said that the payment had already been processed. So now I don't know if a have charged once or twice, nor if the order has been placed, or received by ultimaker website. I have no clue to what to do next.

 

Same thing, same country. Trying HARD to buy an ultimaker original and the webpage returned me to the shopping cart after introducing my credit card data (all correct, funds available) with no message/explanation. Retried, message says payment already processed. Called support -Radu, the number is 0031345712001, just talked to someone, works from Romania- support answer is "call your credit company, we received nothing". Created a second account and different shopping cart items and ticked the Paypal option this time. After clicking PayPal, the site returned me to the shopping cart again, no option to introduce paypal credentials or amny other message. How can I BUY something here...

 

[mocanu-radu 0]

Hello Marrit,

I sent you a pm with my order number. Do you know of any updates?

Thank you.