Filament is stuck in feeder

[bkroselj 0]

Hello,

 

I have a Ultimaker S5 pro bundle for about 1,5 year. It was working OK until now. I don't know what happened, but the filament can't pass feeder on both feeders. I don't know what happened, but the filament can't pass feeder. First I thought motor is down but it happened on both sides. I tried to lose the tension but it didn't work. Simply el. motor that should push the filament is not working at a time the filament comes to the feeder. Does anybody have any clue what is wrong?

 

Thanks 

[gr5 2,235]

Do you have the material station?  If so I would call your reseller and let them help you debug this.  Likely you will have to remove some or all bowdens to find the location of the problem.  Or maybe it really is the feeders but that seems unlikely as the feeders are so reliable.