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Someone/Something Trying to Connect to my S5


rachael7
Go to solution Solved by Dustin,

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Posted · Someone/Something Trying to Connect to my S5

My Ultimaker S5 keeps displaying the message "To confirm the connection with this printer, use code: XXXXXX", repeatedly throughout the day. It seems to happen every hour or so. The printer is not attached to Digital Factory, only used locally, although it was once connected to DF (I disconnected it because it didn't work well for me). I am the only one on site here and the only person with access to our local net, so I know the connection request is not coming from here. I also know that if I block the printer's internet access at my router, the message stops popping up. That seems to suggest that someone else is trying to connect it to their digital factory, at least to me. Has anyone else had this issue? Does anyone know how to stop it without blocking the printer from the internet (which causes other issues)? Thanks!

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    Posted · Someone/Something Trying to Connect to my S5

    Because it was once connected, it's trying to reconnect.

    You will need to do a Digital Factory Reset to clear the status. 
    (Note: this will also clear your print history on the machine itself, but will not reset things like xy or lift switch calibrations)

    It is also not really possible to remotely request the machine to join Digital Factory, that is done from the touch screen.

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    Posted · Someone/Something Trying to Connect to my S5

    Thanks very much for the help, Dustin. I did the Digital Factory Reset, as you suggested, along with a machine reboot, just because, and so far no recurrence.  I appreciate the information.

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