8.1.1 Wifi now disabled

[paulpugh 3]

I am guessing the latest update broke wifi? My printer won't connect. Wifi toggle is now defaulted to off and the toggle to turn it on is grayed-out and un-selectable, option to setup wifi is also un-selectable- entire box is gray. Scrolling down below the option for Ethernet is still active.  It was connecting just fine last week.

 

-restarted multiple times.

-checked the wifi this machine connects to is up and running

 

S5 with Material Feeder

Firmware 8.1.1

 

Edited March 6 by paulpugh

[paulpugh 3]

follow-up. Machine connected via ethernet but wifi option still off by default and not able to tap toggle to turn on. 

[Dustin 30]

Sorry to hear your having wifi issues.
Its odd that the update would have caused this, as there was no updates that I am aware off that impacted Wifi functionality or drivers in this round of updates.
Do you know what version you were on before you updated by chance?

Additionally, I would highly recommend reaching out to UltiMaker Support directly so they can help you with this issue.
UltiMaker does not offer official support via the community.

 

You can create a support request here: https://support.makerbot.com/s/contactsupport

I recommend including your machine's log files as that will likely be the first thing they ask you for.
Guide here: https://support.makerbot.com/s/article/1667337561393

[paulpugh 3]

Thanks Dustin. Will do. 

[RogueWave 15]

Yah...I have the same problem wifi on, S5 is on, printer ready, job sent in transit...my S5 said printer off line in red new problem

more than one person  

[paulpugh 3]

Did you just upgrade to 8.1? I still have not resolved the issue. 

[paulpugh 3]

I just updated to 8.1.2 and it did NOT bring back the wifi option. 

[Josnoww 14]

@paulpugh

 

I am sorry to hear you are having problems with the WiFi.

Could you please restart the printer, try again and export the logs to a USB drive and share them here? The restart will probably not solve your issue, but helps us locate the problem in the logs. Without the log files there is unfortunately very little I can do to help you.

 

Besides this, I would recommend to contact support like @Dustin pointed out, or contact your reseller. 

On 3/6/2023 at 5:33 PM, Dustin said:

You can create a support request here: https://support.makerbot.com/s/contactsupport

 

Best regards,

 

Jos