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Material in use (permanent) when not printing - Ultimaker S5 - FW: 8.2.0

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Posted · Material in use (permanent) when not printing - Ultimaker S5 - FW: 8.2.0





I have an issue with an Ultimaker S5: when i try to unload material it says "material in use" even though i am not printing. The indicator light is blue (see IMG_9945.thumb.JPG.73775d256cfb2e0647196f0682e4cc50.JPG).IMG_9944.thumb.JPG.de30effa1783b73db04f3a53d049ca01.JPG

The PLA seems damaged.

Inspecting the back of the printer i see material stuck in the bowden tube below the feeder.


I know how to open the feeder for cleaning, but i cant find any guide for unloading the material!

Is it a sensor issue or mechanical issue?

Please refer to relevant guides or videos if you have experienced similar issues.





--------- Specifications ---------

Printer: Ultimaker S5

Firmware: 8.2.0



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