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Ultimaker Cura 5.5 beta Crash


dubbeltrubbel
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Posted · Ultimaker Cura 5.5 beta Crash
3 hours ago, Cuq said:

Am I the only one with this problem?

 

I've got issues too :)

It instantly crashes for me when I try to start it.

 

Quote

 

Traceback (most recent call last):

File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineBackend\CuraEngineBackend.py", line 335, in slice

self.startPlugins()

File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineBackend\CuraEngineBackend.py", line 208, in startPlugins

backend_plugin.start()

File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineGradualFlow\GradualFlowPlugin.py", line 51, in start

super().start()

File "cura\BackendPlugin.py", line 74, in start

if not self.usePlugin():

File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineGradualFlow\GradualFlowPlugin.py", line 41, in usePlugin

return any([extr.getProperty(f"{constants.settings_prefix}_gradual_flow_enabled", "value") for extr in machine_manager.activeMachine.extruderList if extr.hasProperty(f"{constants.settings_prefix}_gradual_flow_enabled", "value")])

AttributeError: 'NoneType' object has no attribute 'extruderList'

 

 

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Posted · Ultimaker Cura 5.5 beta Crash

Hey @dubbeltrubbel,

 

I split your issue from the Beta release thread because I believe it might be slightly different since you've reported this before as well.

 

I have a couple of questions to narrow it down.

  1. Do you have multiple monitors? Does Cura start if you disable one of the monitors?
  2. Do you have two monitors placed above each other? Can you try this workaround from the community? https://community.ultimaker.com/topic/42633-cura-522-stopped-working/#comment-318105
  3. Do you have GPU Tweak OSD overlay enabled? Does Cura start if you disable that software?
  4. Do you have a Ryzen Graphics card? Can you try this workaround? https://support.makerbot.com/s/article/1667412437627
  5. Do you have the Nahimic audio enhancement service enabled? Can you try this workaround? https://github.com/Ultimaker/Cura/issues/12102#issuecomment-1157907665
  6. Are you the Administrator on your device? Could you try to right-click the shortcut and "Run as administrator"?

 

If the answer is not here, just let us know and we'll help with troubleshooting.
Sharing your logs would be most helpful here. 

You can find your log file here:

Windows: %APPDATA%\cura\<Cura version>\cura.log or usually C:\Users\\<your username>\AppData\Roaming\cura\<Cura version>\cura.log

MacOS: $USER/Library/Application Support/cura/<Cura version>/cura.log

Ubuntu/Linux: $USER/.local/share/cura/<Cura version>/cura.log

 

 

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    Posted (edited) · Ultimaker Cura 5.5 beta Crash

    Hi,

    I reported this before? Hmm, perhaps I did, no clue :)

    1.  Nope
    2.  Nope
    3.  Nope
    4.  Nope :)
    5.  Nope
    6.  Yes! I tried 'run as admin' now anyway but it's the same

    Attaching the log file.
    and below is the (probably same) error info from when it crashes

    Thanks


    Error Traceback

    Traceback (most recent call last):

    File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineBackend\CuraEngineBackend.py", line 335, in slice

    self.startPlugins()

    File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineBackend\CuraEngineBackend.py", line 208, in startPlugins

    backend_plugin.start()

    File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineGradualFlow\GradualFlowPlugin.py", line 51, in start

    super().start()

    File "cura\BackendPlugin.py", line 74, in start

    if not self.usePlugin():

    File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineGradualFlow\GradualFlowPlugin.py", line 41, in usePlugin

    return any([extr.getProperty(f"{constants.settings_prefix}_gradual_flow_enabled", "value") for extr in machine_manager.activeMachine.extruderList if extr.hasProperty(f"{constants.settings_prefix}_gradual_flow_enabled", "value")])

    AttributeError: 'NoneType' object has no attribute 'extruderList'


    Logs

    Thread 0x00004250 (most recent call first):

    File "UM\Backend\Backend.py", line 209 in _storeStderrToLogThread

    File "threading.py", line 946 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x00009b58 (most recent call first):

    File "UM\Backend\Backend.py", line 189 in _storeOutputToLogThread

    File "threading.py", line 946 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x00002728 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x000030b0 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x0000563c (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x00000714 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x0000b270 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x000092f4 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x0000645c (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x00005e80 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x000017d4 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x0000b050 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x0000a4fc (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x0000a9e0 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x00004b88 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x00004afc (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x00009e5c (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x00001a94 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x00004154 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x0000a53c (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x00004874 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x0000b004 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x000074c0 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x00002a98 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x00007b88 (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Thread 0x0000980c (most recent call first):

    File "threading.py", line 320 in wait

    File "threading.py", line 460 in acquire

    File "UM\JobQueue.py", line 98 in _nextJob

    File "UM\JobQueue.py", line 124 in run

    File "threading.py", line 1009 in _bootstrap_inner

    File "threading.py", line 966 in _bootstrap

     

    Current thread 0x00009f74 (most recent call first):

    File "cura\CrashHandler.py", line 397 in _logInfoWidget

    File "cura\CrashHandler.py", line 182 in _createDialog

    File "cura\CrashHandler.py", line 86 in __init__

    File "cura_app.py", line 177 in exceptHook

    File "cura\UI\CuraSplashScreen.py", line 54 in updateLoadingImage

    File "UM\Qt\QtApplication.py", line 584 in showSplashMessage

    File "cura\CuraApplication.py", line 847 in _setLoadingHint

    File "cura\CuraApplication.py", line 561 in startSplashWindowPhase

    File "UM\Application.py", line 268 in run

    File "UM\Qt\QtApplication.py", line 381 in run

    File "cura\CuraApplication.py", line 850 in run

    File "cura_app.py", line 239 in <module>

     


     

     

    cura.log

    Edited by dubbeltrubbel
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    Posted · Ultimaker Cura 5.5 beta Crash

    Hello,

     

    Just following up on this thread as I am having trouble opening Cura Ultimaker 5.5.0. To answer your questions, 

    1.  Nope
    2.  Nope
    3.  Nope
    4.  Nope
    5.  Nope
    6.  Yes! I tried 'run as admin' but it's the same

     

    I'm also trying to share my logs but when I follow the path C:\Users\\<my username>\, I don't see an AppData folder. 

     

    Do you know why that is? What should my next troubleshooting steps be?

    Please advise. 

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    Posted · Ultimaker Cura 5.5 beta Crash
    2 hours ago, cmart328 said:

    I'm also trying to share my logs but when I follow the path C:\Users\\<my username>\, I don't see an AppData folder. 

    It's hidden by default. Just enter %APPDATA%\cura\ in the address bar and that should get you there.

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