Ultimaker Cura 5.5 beta Crash

[dubbeltrubbel 5]

3 hours ago, Cuq said:

Am I the only one with this problem?

 

I've got issues too :)

It instantly crashes for me when I try to start it.

 

Quote

 

Traceback (most recent call last):

File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineBackend\CuraEngineBackend.py", line 335, in slice

self.startPlugins()

File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineBackend\CuraEngineBackend.py", line 208, in startPlugins

backend_plugin.start()

File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineGradualFlow\GradualFlowPlugin.py", line 51, in start

super().start()

File "cura\BackendPlugin.py", line 74, in start

if not self.usePlugin():

File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineGradualFlow\GradualFlowPlugin.py", line 41, in usePlugin

return any([extr.getProperty(f"{constants.settings_prefix}_gradual_flow_enabled", "value") for extr in machine_manager.activeMachine.extruderList if extr.hasProperty(f"{constants.settings_prefix}_gradual_flow_enabled", "value")])

AttributeError: 'NoneType' object has no attribute 'extruderList'

 

 

[MariMakes 198]

Hey @dubbeltrubbel,

 

I split your issue from the Beta release thread because I believe it might be slightly different since you've reported this before as well.

 

I have a couple of questions to narrow it down.

1. Do you have multiple monitors? Does Cura start if you disable one of the monitors?
2. Do you have two monitors placed above each other? Can you try this workaround from the community? https://community.ultimaker.com/topic/42633-cura-522-stopped-working/#comment-318105
3. Do you have GPU Tweak OSD overlay enabled? Does Cura start if you disable that software?
4. Do you have a Ryzen Graphics card? Can you try this workaround? https://support.makerbot.com/s/article/1667412437627
5. Do you have the Nahimic audio enhancement service enabled? Can you try this workaround? https://github.com/Ultimaker/Cura/issues/12102#issuecomment-1157907665
6. Are you the Administrator on your device? Could you try to right-click the shortcut and "Run as administrator"?

 

If the answer is not here, just let us know and we'll help with troubleshooting.
Sharing your logs would be most helpful here. 

You can find your log file here:

Windows: %APPDATA%\cura\<Cura version>\cura.log or usually C:\Users\\<your username>\AppData\Roaming\cura\<Cura version>\cura.log

MacOS: $USER/Library/Application Support/cura/<Cura version>/cura.log

Ubuntu/Linux: $USER/.local/share/cura/<Cura version>/cura.log

 

 

[dubbeltrubbel 5]

Hi,

I reported this before? Hmm, perhaps I did, no clue :)

1.  Nope
2.  Nope
3.  Nope
4.  Nope :)
5.  Nope
6.  Yes! I tried 'run as admin' now anyway but it's the same

Attaching the log file.
and below is the (probably same) error info from when it crashes

Thanks

Error Traceback

Traceback (most recent call last):

File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineBackend\CuraEngineBackend.py", line 335, in slice

self.startPlugins()

File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineBackend\CuraEngineBackend.py", line 208, in startPlugins

backend_plugin.start()

File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineGradualFlow\GradualFlowPlugin.py", line 51, in start

super().start()

File "cura\BackendPlugin.py", line 74, in start

if not self.usePlugin():

File "C:\Program Files\UltiMaker Cura 5.5.0-beta.1\share\cura\plugins\CuraEngineGradualFlow\GradualFlowPlugin.py", line 41, in usePlugin

return any([extr.getProperty(f"{constants.settings_prefix}_gradual_flow_enabled", "value") for extr in machine_manager.activeMachine.extruderList if extr.hasProperty(f"{constants.settings_prefix}_gradual_flow_enabled", "value")])

AttributeError: 'NoneType' object has no attribute 'extruderList'

Logs

Thread 0x00004250 (most recent call first):

File "UM\Backend\Backend.py", line 209 in _storeStderrToLogThread

File "threading.py", line 946 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x00009b58 (most recent call first):

File "UM\Backend\Backend.py", line 189 in _storeOutputToLogThread

File "threading.py", line 946 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x00002728 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x000030b0 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x0000563c (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x00000714 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x0000b270 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x000092f4 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x0000645c (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x00005e80 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x000017d4 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x0000b050 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x0000a4fc (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x0000a9e0 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x00004b88 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x00004afc (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x00009e5c (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x00001a94 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x00004154 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x0000a53c (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x00004874 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x0000b004 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x000074c0 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x00002a98 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x00007b88 (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Thread 0x0000980c (most recent call first):

File "threading.py", line 320 in wait

File "threading.py", line 460 in acquire

File "UM\JobQueue.py", line 98 in _nextJob

File "UM\JobQueue.py", line 124 in run

File "threading.py", line 1009 in _bootstrap_inner

File "threading.py", line 966 in _bootstrap

 

Current thread 0x00009f74 (most recent call first):

File "cura\CrashHandler.py", line 397 in _logInfoWidget

File "cura\CrashHandler.py", line 182 in _createDialog

File "cura\CrashHandler.py", line 86 in __init__

File "cura_app.py", line 177 in exceptHook

File "cura\UI\CuraSplashScreen.py", line 54 in updateLoadingImage

File "UM\Qt\QtApplication.py", line 584 in showSplashMessage

File "cura\CuraApplication.py", line 847 in _setLoadingHint

File "cura\CuraApplication.py", line 561 in startSplashWindowPhase

File "UM\Application.py", line 268 in run

File "UM\Qt\QtApplication.py", line 381 in run

File "cura\CuraApplication.py", line 850 in run

File "cura_app.py", line 239 in <module>

 

 

 

cura.log

Edited October 11, 2023 by dubbeltrubbel

[Slashee_the_Cow 269]

I had this problem too. I got around it by moving the Gradual Flow plugin outside the plugins folder so it didn't try and load it.

[MariMakes 198]

Ah! Then it might be: https://github.com/Ultimaker/Cura/issues/16941

The proposed fix is a band-aid, but since we've had multiple reports it might be worth taking another look. 

 

Thanks for the updates 💪

[dubbeltrubbel 5]

Thanks!

Replacing that file did the trick :)

[cmart328 0]

Hello,

 

Just following up on this thread as I am having trouble opening Cura Ultimaker 5.5.0. To answer your questions, 

1.  Nope
2.  Nope
3.  Nope
4.  Nope
5.  Nope
6.  Yes! I tried 'run as admin' but it's the same

 

I'm also trying to share my logs but when I follow the path C:\Users\\<my username>\, I don't see an AppData folder. 

 

Do you know why that is? What should my next troubleshooting steps be?

Please advise. 

[Slashee_the_Cow 269]

2 hours ago, cmart328 said:

I'm also trying to share my logs but when I follow the path C:\Users\\<my username>\, I don't see an AppData folder. 

It's hidden by default. Just enter %APPDATA%\cura\ in the address bar and that should get you there.