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Order cancelation 2

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Posted · Order cancelation 2

For all potential Ultimaker Original Customers:

I have waited for over 5 weeks and received no notification what so ever about a delay in the delivery of my Ultimaker Original.

I contacted support and set a deadline until which the Ultimaker should be sent (today), the response:

Within a period of 2 - 3 weeks you will receive your

Ultimaker Original which you have waited for so patiently.

This is not how you treat your customers.

If you cannot provide the product you sell, you shouldn't accept orders (and money!).

Today I contacted PayPal and will cancel my order. Never again!


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Posted · Order cancelation 2

I agree with this post heavily!

I am to about to with draw my order if i dont have information about my Ultimaker Original which i have waited nealy 5 weeks for.

You can not take a thousand pounds off people and not give them info on their order and fail on delivery of your product.

please review the way you sell and deliver your products because you are giving your selves a bad name with the way that you treat your customers orders and delay orders.


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Posted · Order cancelation 2

Hi Guys,

Thank you for your post on the forums.

I am sorry to hear you are still waiting for your Ultimaker Original.

The Ultimaker Original is at times a complicated product to produce, because of the many different parts it contains.

Because the technology is developing in such a rapid pass we can not store large stocks because they can very easily become obsolete. The downside is that sometimes, when a supplier is facing delivery-problems it will immediately reflect on us. We do our best to be as pro-active as possible about this and that is why we send you an email to notify you about the extended delivery time.

I am sorry to hear that your patience is running low, and if you insist it would be no problem to guide you through the refund process. I can connect you to my colleagues from Sales.

On the other hand, if you can find it within yourself to have a little bit more patience you will be able to enjoy the benefits of having an Ultimaker Original. It has been on the market for over 3 years, and has been able to stand its ground ever since. Something no other printer has been capable off.

If you want to get back with me through PM that is fine.

Looking forward hearing from you,


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Posted · Order cancelation 2

Worth waiting for in my opinion - but then I am biassed as I have 2 (UM1s).

I guess it is worth waiting for something that is made to order!



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