Jump to content
Sign in to follow this  
catalinasgrace

This needs to be fixed today...

Recommended Posts

Posted · This needs to be fixed today...

I ordered my printer on the 15th, I let it sit for 8 days before submitting a ticket and the response I got was less than what I would expect from a company such as this.

"I understand you are excited to receive your very own 3D-printer. Your ultimaker 2 will be shpped within 5 working days. I wish you a lot of fun printing in advance..." ect, ect, ect...

So I had to reopen the ticket and explained that they must not have looked at the order number I sent and that it had already been 8 days. The next response was...

"Thank you for your mail. It's is unfortunate that you have not received your order yet. Your order is shipped from our facility in the USA. I passed your request on to our logistics department and they informed me that your order will be shipped as soon as possible."

So with that said the ticket was closed again and I have still yet to see anything other than the "ready" status on my order... NOTHING else has been said to me at all by email, ticket response, nothing.... If I don't have at least some type of answer to this today I will cancel the order and get a refund going with the new Pegasus printer instead... I have all the patience in the world but there is a line here...

 

Share this post


Link to post
Share on other sites
Posted · This needs to be fixed today...

Illuminarti here on the forum is the head of fbrc8 which produces and delivers the Ultimaker printers for North America. If you send him a pm he will certainly have a look into your case.

Share this post


Link to post
Share on other sites
Posted · This needs to be fixed today...

I wouldn't read much into the status the online system shows. Your printer could have been shipped. I had two orders that never went beyond "Ready" even though they have been completed.

 

Share this post


Link to post
Share on other sites
Posted · This needs to be fixed today...

LOL, just looked at my account and my order from Feb for the printer which I received many months ago says "Ready".

 

Share this post


Link to post
Share on other sites
Posted · This needs to be fixed today...

So with that said the ticket was closed again and I have still yet to see anything other than the "ready" status on my order... NOTHING else has been said to me at all by email, ticket response, nothing.... If I don't have at least some type of answer to this today I will cancel the order and get a refund going with the new Pegasus printer instead... I have all the patience in the world but there is a line here...

 

I'm sorry that we haven't done a better job of communicating the status to you. I sent you a PM here on the forum with more information.

 

Share this post


Link to post
Share on other sites
Posted · This needs to be fixed today...

I wanted to update this as I think some credit is due...

I believe there was a rather large miscommunication issue here. I want to thank illuminarti because as soon as he got ahold of this issue it was resolved overnight.

Thanks again Illuminarti

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×
×
  • Create New...

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!