Jump to content
UltiMaker Community of 3D Printing Experts

This needs to be fixed today...


Recommended Posts

Posted · This needs to be fixed today...

I ordered my printer on the 15th, I let it sit for 8 days before submitting a ticket and the response I got was less than what I would expect from a company such as this.

"I understand you are excited to receive your very own 3D-printer. Your ultimaker 2 will be shpped within 5 working days. I wish you a lot of fun printing in advance..." ect, ect, ect...

So I had to reopen the ticket and explained that they must not have looked at the order number I sent and that it had already been 8 days. The next response was...

"Thank you for your mail. It's is unfortunate that you have not received your order yet. Your order is shipped from our facility in the USA. I passed your request on to our logistics department and they informed me that your order will be shipped as soon as possible."

So with that said the ticket was closed again and I have still yet to see anything other than the "ready" status on my order... NOTHING else has been said to me at all by email, ticket response, nothing.... If I don't have at least some type of answer to this today I will cancel the order and get a refund going with the new Pegasus printer instead... I have all the patience in the world but there is a line here...

 

  • Link to post
    Share on other sites

    Posted · This needs to be fixed today...

    Illuminarti here on the forum is the head of fbrc8 which produces and delivers the Ultimaker printers for North America. If you send him a pm he will certainly have a look into your case.

  • Link to post
    Share on other sites

    Posted · This needs to be fixed today...

    I wouldn't read much into the status the online system shows. Your printer could have been shipped. I had two orders that never went beyond "Ready" even though they have been completed.

     

  • Link to post
    Share on other sites

    Posted · This needs to be fixed today...

    So with that said the ticket was closed again and I have still yet to see anything other than the "ready" status on my order... NOTHING else has been said to me at all by email, ticket response, nothing.... If I don't have at least some type of answer to this today I will cancel the order and get a refund going with the new Pegasus printer instead... I have all the patience in the world but there is a line here...

     

    I'm sorry that we haven't done a better job of communicating the status to you. I sent you a PM here on the forum with more information.

     

  • Link to post
    Share on other sites

    Posted · This needs to be fixed today...

    I wanted to update this as I think some credit is due...

    I believe there was a rather large miscommunication issue here. I want to thank illuminarti because as soon as he got ahold of this issue it was resolved overnight.

    Thanks again Illuminarti

     

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • UltiMaker Cura 5.3 stable released
        In this stable release, Cura 5.3 achieves yet another huge leap forward in 3D printing thanks to material interlocking! As well as introducing an expanded recommended print settings menu and lots of print quality improvements. Not to mention, a whole bunch of new printer profiles for non-UltiMaker printers!
          • Thanks
          • Like
        • 24 replies
      • Here it is. The new UltiMaker S7
        The UltiMaker S7 is built on the success of the UltiMaker S5 and its design decisions were heavily based on feedback from customers.
         
         
        So what’s new?
        The obvious change is the S7’s height. It now includes an integrated Air Manager. This filters the exhaust air of every print and also improves build temperature stability. To further enclose the build chamber the S7 only has one magnetically latched door.
         
        The build stack has also been completely redesigned. A PEI-coated flexible steel build plate makes a big difference to productivity. Not only do you not need tools to pop a printed part off. But we also don’t recommend using or adhesion structures for UltiMaker materials (except PC, because...it’s PC). Along with that, 4 pins and 25 magnets make it easy to replace the flex plate perfectly – even with one hand.
         
        The re-engineered print head has an inductive sensor which reduces noise when probing the build plate. This effectively makes it much harder to not achieve a perfect first layer, improving overall print success. We also reversed the front fan direction (fewer plastic hairs, less maintenance), made the print core door magnets stronger, and add a sensor that helps avoid flooding.
         

         
        The UltiMaker S7 also includes quality of life improvements:
        Reliable bed tilt compensation (no more thumbscrews) 2.4 and 5 GHz Wi-Fi A 1080p camera (mounted higher for a better view) Compatibility with 280+ Marketplace materials Compatibility with S5 project files (no reslicing needed) And a whole lot more  
        Curious to see the S7 in action?
        We’re hosting a free tech demo on February 7.
        It will be live and you can ask any questions to our CTO, Miguel Calvo.
        Register here for the Webinar
          • Like
        • 18 replies
      • UltiMaker Cura Alpha 🎄 Tree Support Spotlight 🎄
        Are you a fan of tree support, but dislike the removal process and the amount of filament it uses? Then we would like to invite you to try this special release of UltiMaker Cura. Brought to you by our special community contributor @thomasrahm
         
        We generated a special version of Cura 5.2 called 5.3.0 Alpha + Xmas. The only changes we introduced compared to UltiMaker Cura 5.2.1 are those which are needed for the new supports. So keep in mind, this is not a sneak peek for Cura 5.3 (there are some really cool new features coming up) but a spotlight release highlighting this new version of tree supports.  
          • Like
        • 22 replies
    ×
    ×
    • Create New...