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catalinasgrace

This needs to be fixed today...

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I ordered my printer on the 15th, I let it sit for 8 days before submitting a ticket and the response I got was less than what I would expect from a company such as this.

"I understand you are excited to receive your very own 3D-printer. Your ultimaker 2 will be shpped within 5 working days. I wish you a lot of fun printing in advance..." ect, ect, ect...

So I had to reopen the ticket and explained that they must not have looked at the order number I sent and that it had already been 8 days. The next response was...

"Thank you for your mail. It's is unfortunate that you have not received your order yet. Your order is shipped from our facility in the USA. I passed your request on to our logistics department and they informed me that your order will be shipped as soon as possible."

So with that said the ticket was closed again and I have still yet to see anything other than the "ready" status on my order... NOTHING else has been said to me at all by email, ticket response, nothing.... If I don't have at least some type of answer to this today I will cancel the order and get a refund going with the new Pegasus printer instead... I have all the patience in the world but there is a line here...

 

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So with that said the ticket was closed again and I have still yet to see anything other than the "ready" status on my order... NOTHING else has been said to me at all by email, ticket response, nothing.... If I don't have at least some type of answer to this today I will cancel the order and get a refund going with the new Pegasus printer instead... I have all the patience in the world but there is a line here...

 

I'm sorry that we haven't done a better job of communicating the status to you. I sent you a PM here on the forum with more information.

 

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