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how long should I wait for support@ultimaker.com to respond


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Posted · how long should I wait for support@ultimaker.com to respond

Write a PM to http://umforum.ultimaker.com/index.php?/user/423-sandervg/. He is the UM community manager and very helpful with stuck trouble tickets. Probably he will read this and come back to you even before you write him a message.

 

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    Posted · how long should I wait for support@ultimaker.com to respond

    thank you, Sander!

     

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    Posted · how long should I wait for support@ultimaker.com to respond

    trying to reach customer support AGAIN on this issue.

    They closed the ticket cancellng my order # 1542813,

    but I still have yet to receive my money back, 3 weeks after canceling the order.

     

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    Posted · how long should I wait for support@ultimaker.com to respond

    Hi Derek, thank you for your post.

    I will bring this to the attention of my colleague who was helping you and make sure

    you get a reply soon.

    Thank you for being patient, it is much appreciated.

     

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    Posted · how long should I wait for support@ultimaker.com to respond

    Hey Sander,

    I'm dealing with the same issue 15 days past the "it will take 10 days to refund your order" I checked the Ticket ID: JEN-591-48932 and it was closed?

    Please look into for me.

    Thanks,

    Christopher.

     

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    Posted · how long should I wait for support@ultimaker.com to respond

    thanks, Sander! I hope they pay you - you're the only one that seems to be listening!

     

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    Posted · how long should I wait for support@ultimaker.com to respond

    Refund came through today, Thanks Sander.

    note to US Ultimaker owners. Save yourself the headache and get your parts from http://fbrc8.com

     

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    Posted · how long should I wait for support@ultimaker.com to respond

    Thank you, I got a note that Derek's payment went through and so did yours.

    Happy to hear everything was solved :)

    Again our apologies it took a bit longer then expected, thank you for your patience.

     

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