am I still in time?
Derek, did you also have a ticketID?
that would help in tracking down your ticket.
thank you!
am I still in time?
Derek, did you also have a ticketID?
that would help in tracking down your ticket.
thank you!
ticketID - YFI-800-95799
thank you. I will make sure you will get a reply when the office opens again tomorrow.
thank you for your patience,
thank you, Sander!
trying to reach customer support AGAIN on this issue.
They closed the ticket cancellng my order # 1542813,
but I still have yet to receive my money back, 3 weeks after canceling the order.
Hi Derek, thank you for your post.
I will bring this to the attention of my colleague who was helping you and make sure
you get a reply soon.
Thank you for being patient, it is much appreciated.
Hey Sander,
I'm dealing with the same issue 15 days past the "it will take 10 days to refund your order" I checked the Ticket ID: JEN-591-48932 and it was closed?
Please look into for me.
Thanks,
Christopher.
thanks, Sander! I hope they pay you - you're the only one that seems to be listening!
Refund came through today, Thanks Sander.
note to US Ultimaker owners. Save yourself the headache and get your parts from http://fbrc8.com
Thank you, I got a note that Derek's payment went through and so did yours.
Happy to hear everything was solved
Again our apologies it took a bit longer then expected, thank you for your patience.
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Dim3nsioneer 558
Write a PM to http://umforum.ultimaker.com/index.php?/user/423-sandervg/. He is the UM community manager and very helpful with stuck trouble tickets. Probably he will read this and come back to you even before you write him a message.
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