Take it out.
Cut 3-7mm
Put back!
Now: it can be really fiddly to get it back INSIDE the top of the teflon coupler.
Make sure you do! Move it up and down while holding the collett down.
Then, when it is inserted into the teflon, WHILE holding it down firmly, raise the collet, and insert the horseshoe.
You may consider a thicker horseshoe, make it from here:
https://www.youmagine.com/designs/bowden-locking-clamp-clip
https://www.youmagine.com/designs/ultimaker-bowden-clip-thicker-version
I prefer the lower one.
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ultiarjan 1,223
when the bowden is damaged at the gripping point cutting of a few mm will do the trick.
you can also loosen the 4 main screws of the head assembly a bit, then place the bowden, and tighten the 4 screws again... but do not tighten to much as you will put to much pressure on the white PTFE piece which in turn might wear out sooner.
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