mekks-mechanics 0 Posted April 10, 2015 in x and y stepper motor shaft to short? i recived my ultimaker original plus kit today and have just started to assemble the x and y stepper motor and now i see that the stepper motor shaft is to short so the set screw almost dont have any thing to grip on:S have i got the wrong parts or is there something wrong with my stepper motors? i have added 2 pictures so that you all can see what i mean Share this post Link to post Share on other sites
tommyph1208 53 Posted April 10, 2015 in x and y stepper motor shaft to short? Very weird indeed... my stepper shafts go through the pulley by like 2-3 mm. So I would say you somehow got the wrong type of stepper motors... I wonder how many of those they sent out... I'm sure they would like to know asap. The assembly guide shows the same thing (scroll down a bit and you'll find the part with the stepper motors and pulleys) http://wiki.ultimaker.com/Ultimaker_rev.4_assembly:_Frame Share this post Link to post Share on other sites
peetersm 119 Posted April 10, 2015 in x and y stepper motor shaft to short? this is not right. I would open a ticket right away with UM support. Share this post Link to post Share on other sites
mekks-mechanics 0 Posted April 10, 2015 in x and y stepper motor shaft to short? yeah it didnt look right and thanks for confirming that for me:) i have been trying to write a ticket but there is something wrong with the ticket system becuse no matter what i do i always get this error :( Share this post Link to post Share on other sites
tommyph1208 53 Posted April 10, 2015 in x and y stepper motor shaft to short? Alright... This is usually around the time where people bring in Sander, the community manager here on the forums... supposedly, he's good at "pulling treads"... How to get his attention however, I don't know :/ Share this post Link to post Share on other sites
mekks-mechanics 0 Posted April 11, 2015 in x and y stepper motor shaft to short? yeh it feels pretty bad knowing i cant get printing any time soon :( and to know there is someting wrong with a kit that cost soo much money! yeah i been waching sander do his magic in the order and delivery section and hope he can do some magic for me. I have sent him a pm so hopefully he answers soon i have been building all the otherstuff i could do and even with the spare parts bag its missing 21 m3 nuts. how is this possible?? yeah i know human error but there is still the markings on the bags to confirm that they have been checked. Share this post Link to post Share on other sites
indefix123 0 Posted April 11, 2015 in x and y stepper motor shaft to short? Also I have the same issue, I was able to fix the pulley to the shaft with set screw just touching the edge of the shaft. Share this post Link to post Share on other sites
indefix123 0 Posted April 11, 2015 in x and y stepper motor shaft to short? I think we have exactly the same kit, short shafts of the X and Y motors, missing 20 nuts while there were far more lock nuts also one connector from the hot bed was missing or it was different I am not near the printer at the moment to check and the ultimaker board has connectors without screws to fix the cables. Share this post Link to post Share on other sites
mekks-mechanics 0 Posted April 12, 2015 in x and y stepper motor shaft to short? ah yeah maybe they have some problems with a lot of kits then? yeah i can maybe get the pulleys to fasten to the edge of the shaft but i dont feel comfortable doing it cause its soo close to the edge :( but i have now assembled the rest of the printer and the ulticontroller dont work or something is wrong. when i turn the printer on the ulticontroller turns on to but it lights up and there is black squars on the screen where the text should be. have tried to switch the cables but no change :( any idea? Share this post Link to post Share on other sites
peetersm 119 Posted April 13, 2015 in x and y stepper motor shaft to short? about the Ulticontroller. Since you have already swapped the cables and still get nothing. You may have a bad ribbon cable. I only figured this out by testing with my multi-meter. I found that one or two pins do not conduct, so the LCD light up and half works. I've seen this twice so far out of the 9 machines I've worked with. Share this post Link to post Share on other sites
indefix123 0 Posted April 15, 2015 in x and y stepper motor shaft to short? Hi mekks well the not so funny thing is I also get these black squares did you manage to solve the issue? Share this post Link to post Share on other sites
mekks-mechanics 0 Posted May 4, 2015 in x and y stepper motor shaft to short? Hi mekks well the not so funny thing is I also get these black squares did you manage to solve the issue? about the black squars on the ulticontroller yeah i fixed that problem:) i started a ticket with support and they sent me a new ulticontroller and that fixed the problem. i havent tried to use the ribbon cable from the new kit on the first ulticontroller so cant confirm if it is the pcb or ribbon cable. and about the motors i am still waiting for replacement Share this post Link to post Share on other sites
Gerrel 2 Posted May 8, 2015 in x and y stepper motor shaft to short? really to short 1 Share this post Link to post Share on other sites
redboer 1 Posted May 8, 2015 in x and y stepper motor shaft to short? really to short What is too short? ;-) 1 Share this post Link to post Share on other sites
