hello dear ultimaker team,
I bought the material station to automate the extended filament change for large prints. This has worked fine for a year now. I've been having problems with the Material Station for the last two weeks. I only use Ultimaker Filament. 98% Tough PLA and PETG. I've already had over a thousand euros in misprints within 2 weeks because the print stops every time the loaded material is empty and the filament is completely removed from the spool. Then the ER59 error comes up and the printer doesn't load the same material to finish the print. No, the printer stops printing and starts the next one. The last 50cm of the filament then remain in the printer and must be removed manually. For a €2000 additional device that should do exactly that, it's a shame if it no longer works after 1 year. That's exactly what the Material Station should do, right?
Does anyone have the same problem or is there a solution to this problem, Ultimaker?
Printer: Ultimaker S5 Pro Bundle
Firmware: 8.1.0