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paul9

Problems with support extrusion block and motion axes.

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You can also take the source file (step file), convert it to a STL and print it. Not the worst idea having a spare just for the case it really breaks.

I think Ultimaker changed the plastic on the newer machines in order to avoid this effect. Anyway, check how tight the four long screws are. In the past there have been overtightened screws I was told.

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You can also take the source file (step file), convert it to a STL and print it. Not the worst idea having a spare just for the case it really breaks.

I think Ultimaker changed the plastic on the newer machines in order to avoid this effect. Anyway, check how tight the four long screws are. In the past there have been overtightened screws I was told.

 

Also you can take the source file (step), convert it to a STL and print it.

Where can I find it?

There is no solution by ultimaker?

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Ultimaker would provide a replacement if the printer is new. Through the distribution network. So the best you can do is to contact the reseller you bought it from. Maybe he is generous enough to send you a replacement. However, I wouldn't count on it. So to print a spare of that part is maybe the faster and cheaper solution. You can find the step file here, where all the sources from Ultimaker are located. Or it should have been there if seven months ago it wouldn't have been overwritten with the wrong file.

So until this is fixed, you have to use the old version.

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Ultimaker would provide a replacement if the printer is new. Through the distribution network. So the best you can do is to contact the reseller you bought it from. Maybe he is generous enough to send you a replacement. However, I wouldn't count on it. So to print a spare of that part is maybe the faster and cheaper solution. You can find the step file here, where all the sources from Ultimaker are located. Or it should have been there if seven months ago it wouldn't have been overwritten with the wrong file.

So until this is fixed, you have to use the old version.

 

Thank you!

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