Ultimaker 3 Extended won't start after firmware update

[Produktdesigner 5]

Hello,

yesterday I received my new Ultimaker 3 Extended. After a firmware update directly from the printer with ethernetcable it won't start. The download was completed, after that the printer restarted and the only thing thant happens is, that you see the Ultimaker logo on the screen.

Any idea?

Kind regards.

[ruth0000 0]

I have exactly the same experience. Did you solve it, and how?

[Produktdesigner 5]

Yes, I got a new printer.

: (

There was no solution for this problem.

[Gijoom 0]

I have the same problem now... What did you do? You contacted your reseller?

[hepcat 2]

I have the same issue. I contacted my reseller, I'll update when they get back to me, but they said it wasn't normal.

[hepcat 2]

https://ultimaker.com/en/community/51752-recovering-a-bricked-um3

this worked for me