Cura 2.7 Crashing Consistently

[mikebaier 0]

Cura 2.7 is crashing anytime I try to open an stl file via file/open

The same happens when trying to load a profile as well.

If I drag and drop an stl file onto the build plate it's saying failed to load.

What the heck is going on??

[nallath 1,124]

Probably because the STL file is corrupt. Did you create it with sketchup? its rather infamous for creating incorrect stls.

If that's not the case, we will need log files to help you.

[mikebaier 0]

It was not created by me. I don't believe it's a corrupt stl, as I am able to get it to open after multiple attempts of it failing/ crashing the app.  If I open another STL first , that one is sometimes successful other times fails as well.  I can't seem to find a pattern to it.

Additionally, every time I go to File/ Open Files ... the Open files window appears but then  Cura will crash a few seconds later, even if I do not select any file.

2017-10-12 08:08:05,033 - DEBUG - UM3NetworkPrinting.NetworkPrinterOutputDevicePlugin._onServiceChanged [210]: Bonjour service added: ultimakersystem-ccbdd3002d90._ultimaker._tcp.local.

2017-10-12 08:08:09,329 - DEBUG - UM3NetworkPrinting.NetworkPrinterOutputDevice._onFinished [954]: We got a response (http://192.168.1.31/api/v1/printer) from the server after 58845.5 of silence. Going back to previous state ConnectionState.connected

2017-10-12 08:09:09,770 - DEBUG - CuraEngineBackend.CuraEngineBackend._terminate [244]: Attempting to kill the engine process

2017-10-12 08:09:09,770 - DEBUG - CuraEngineBackend.CuraEngineBackend._terminate [250]: Killing engine process

2017-10-12 08:09:09,774 - DEBUG - CuraEngineBackend.CuraEngineBackend._terminate [253]: Engine process is killed. Received return code 1

2017-10-12 08:09:09,789 - DEBUG - UM.Backend.Backend._createSocket [214]: Previous socket existed. Closing that first.

2017-10-12 08:09:09,832 - DEBUG - UM.Backend.Backend._logSocketState [174]: Socket state changed to Listening

2017-10-12 08:09:09,845 - INFO - UM.Backend.Backend.startEngine [75]: Started engine process: C:\Program Files\Cura 2.7\CuraEngine.exe

2017-10-12 08:09:09,856 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] Calling engine with: ['C:\\Program Files\\Cura 2.7\\CuraEngine.exe', 'connect', '127.0.0.1:49674', '-j', 'C:\\Program Files\\Cura 2.7\\resources\\definitions\\fdmprinter.def.json', '']

2017-10-12 08:09:09,896 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend]

2017-10-12 08:09:09,907 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] Cura_SteamEngine version DEV

2017-10-12 08:09:09,919 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] Copyright © 2014 David Braam

2017-10-12 08:09:09,922 - DEBUG - UM.Backend.Backend._logSocketState [178]: Socket state changed to Connected

2017-10-12 08:09:09,923 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend]

2017-10-12 08:09:09,926 - DEBUG - UM.Backend.Backend._onSocketStateChanged [168]: Backend connected on port 49674

2017-10-12 08:09:09,932 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] This program is free software: you can redistribute it and/or modify

2017-10-12 08:09:09,946 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] it under the terms of the GNU Affero General Public License as published by

2017-10-12 08:09:09,982 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] the Free Software Foundation, either version 3 of the License, or

2017-10-12 08:09:09,995 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] (at your option) any later version.

2017-10-12 08:09:10,007 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend]

2017-10-12 08:09:10,044 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] This program is distributed in the hope that it will be useful,

2017-10-12 08:09:10,057 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] but WITHOUT ANY WARRANTY; without even the implied warranty of

2017-10-12 08:09:10,068 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the

2017-10-12 08:09:10,106 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] GNU Affero General Public License for more details.

2017-10-12 08:09:10,123 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend]

2017-10-12 08:09:10,150 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] You should have received a copy of the GNU Affero General Public License

2017-10-12 08:09:10,192 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] along with this program.  If not, see .

2017-10-12 08:09:31,877 - DEBUG - CuraEngineBackend.CuraEngineBackend._terminate [244]: Attempting to kill the engine process

2017-10-12 08:09:31,877 - DEBUG - CuraEngineBackend.CuraEngineBackend._terminate [250]: Killing engine process

2017-10-12 08:09:31,883 - DEBUG - CuraEngineBackend.CuraEngineBackend._terminate [253]: Engine process is killed. Received return code 1

2017-10-12 08:09:31,900 - DEBUG - UM.Backend.Backend._createSocket [214]: Previous socket existed. Closing that first.

2017-10-12 08:09:31,943 - DEBUG - UM.Backend.Backend._logSocketState [174]: Socket state changed to Listening

2017-10-12 08:09:31,955 - INFO - UM.Backend.Backend.startEngine [75]: Started engine process: C:\Program Files\Cura 2.7\CuraEngine.exe

2017-10-12 08:09:31,967 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] Calling engine with: ['C:\\Program Files\\Cura 2.7\\CuraEngine.exe', 'connect', '127.0.0.1:49674', '-j', 'C:\\Program Files\\Cura 2.7\\resources\\definitions\\fdmprinter.def.json', '']

2017-10-12 08:09:32,000 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend]

2017-10-12 08:09:32,012 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] Cura_SteamEngine version DEV

2017-10-12 08:09:32,023 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] Copyright © 2014 David Braam

2017-10-12 08:09:32,032 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend]

2017-10-12 08:09:32,033 - DEBUG - UM.Backend.Backend._logSocketState [178]: Socket state changed to Connected

2017-10-12 08:09:32,036 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] This program is free software: you can redistribute it and/or modify

2017-10-12 08:09:32,037 - DEBUG - UM.Backend.Backend._onSocketStateChanged [168]: Backend connected on port 49674

2017-10-12 08:09:32,069 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] it under the terms of the GNU Affero General Public License as published by

2017-10-12 08:09:32,091 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] the Free Software Foundation, either version 3 of the License, or

2017-10-12 08:09:32,140 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] (at your option) any later version.

2017-10-12 08:09:32,160 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend]

2017-10-12 08:09:32,199 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] This program is distributed in the hope that it will be useful,

2017-10-12 08:09:32,254 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] but WITHOUT ANY WARRANTY; without even the implied warranty of

2017-10-12 08:09:32,272 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the

2017-10-12 08:09:32,305 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] GNU Affero General Public License for more details.

2017-10-12 08:09:32,358 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend]

2017-10-12 08:09:32,381 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] You should have received a copy of the GNU Affero General Public License

2017-10-12 08:09:32,419 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] along with this program.  If not, see .

2017-10-12 08:09:35,681 - DEBUG - CuraEngineBackend.CuraEngineBackend._terminate [244]: Attempting to kill the engine process

2017-10-12 08:09:35,682 - DEBUG - CuraEngineBackend.CuraEngineBackend._terminate [250]: Killing engine process

2017-10-12 08:09:35,685 - DEBUG - CuraEngineBackend.CuraEngineBackend._terminate [253]: Engine process is killed. Received return code 1

2017-10-12 08:09:35,707 - DEBUG - UM.Backend.Backend._createSocket [214]: Previous socket existed. Closing that first.

2017-10-12 08:09:35,757 - DEBUG - UM.Backend.Backend._logSocketState [174]: Socket state changed to Listening

2017-10-12 08:09:35,775 - INFO - UM.Backend.Backend.startEngine [75]: Started engine process: C:\Program Files\Cura 2.7\CuraEngine.exe

2017-10-12 08:09:35,796 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] Calling engine with: ['C:\\Program Files\\Cura 2.7\\CuraEngine.exe', 'connect', '127.0.0.1:49674', '-j', 'C:\\Program Files\\Cura 2.7\\resources\\definitions\\fdmprinter.def.json', '']

2017-10-12 08:09:35,840 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend]

2017-10-12 08:09:35,854 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] Cura_SteamEngine version DEV

2017-10-12 08:09:35,874 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] Copyright © 2014 David Braam

2017-10-12 08:09:35,875 - DEBUG - UM.Backend.Backend._logSocketState [178]: Socket state changed to Connected

2017-10-12 08:09:35,888 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend]

2017-10-12 08:09:35,893 - DEBUG - UM.Backend.Backend._onSocketStateChanged [168]: Backend connected on port 49674

2017-10-12 08:09:35,939 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] This program is free software: you can redistribute it and/or modify

2017-10-12 08:09:35,965 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] it under the terms of the GNU Affero General Public License as published by

2017-10-12 08:09:35,985 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] the Free Software Foundation, either version 3 of the License, or

2017-10-12 08:09:35,995 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] (at your option) any later version.

2017-10-12 08:09:36,015 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend]

2017-10-12 08:09:36,044 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] This program is distributed in the hope that it will be useful,

2017-10-12 08:09:36,064 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] but WITHOUT ANY WARRANTY; without even the implied warranty of

2017-10-12 08:09:36,084 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the

2017-10-12 08:09:36,114 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] GNU Affero General Public License for more details.

2017-10-12 08:09:36,139 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend]

2017-10-12 08:09:36,155 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] You should have received a copy of the GNU Affero General Public License

2017-10-12 08:09:36,175 - DEBUG - UM.Backend.Backend._backendLog [93]: [backend] along with this program.  If not, see .

2017-10-12 08:09:36,468 - DEBUG - AutoSave.AutoSave._onTimeout [48]: Autosaving preferences, instances and profiles

It doesn't appear to have generated a log event when the app crashed... the crash happpened at 8:16 am .  I literally just went to file / open file  and didn't click anything elese and the app crashes every time.

I found the crash in windows event viewer.

Faulting application name: Cura.exe, version: 0.0.0.0, time stamp: 0x597ef257

Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b

Exception code: 0xc0000005

Fault offset: 0x00000000000b91f9

Faulting process id: 0x2a64

Faulting application start time: 0x01d342beaf0cb7e7

Faulting application path: C:\Program Files\Cura 2.7\Cura.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 5358525d-cdf4-4948-973f-f39537f64f0e

Faulting package full name:

Faulting package-relative application ID:

Fault bucket 120834980069, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Cura.exe

P2: 0.0.0.0

P3: 597ef257

P4: ntdll.dll

P5: 10.0.15063.608

P6: 8274fd8b

P7: c0000005

P8: 00000000000b91f9

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFC60.tmp.mdmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE26.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFE92.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERFED2.tmp.txt

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Cura.exe_272b3f633e11bfadd64148baa0139dc9cd25db7_f2912f38_85bd16ae

Analysis symbol:

Rechecking for solution: 0

Report Id: 5358525d-cdf4-4948-973f-f39537f64f0e

Report Status: 268435456

Hashed bucket: 27b8700e32b43625c1c9fe4a8f1fbe3c

thoughts?

Edited October 12, 2017 by Guest

[nallath 1,124]

Right. I thought it crashed due to the loading of the file. It seems that it's actually crashing somewhere while requesting the file loader. This is unfortunately in code that we have little control over (as we use third party software to handle these things).

[mikebaier 0]

what should I do at this point ? I have this happening on 2 different machines both running Cura 2.7 ... I've tried uninstalling and resintalling cura completely fresh. Same results.

[ahoeben 1,968]

Instead of File->Open you could try dropping the file on the Cura window. This bypasses the file dialog, which seems to be the cause of the crash according to @nallath. Not a solution, but a workaround.

Edited October 13, 2017 by Guest

[mikebaier 0]

Instead of File->Open you could try dropping the file on the Cura window. This bypasses the file dialog, which seems to be the cause of the crash according to @nallath. Not a solution, but a workaround.

 

this is working as a temp solution.

I'm wondering what the actual cause is though. It crashes the same way if I try load a material profile etc.

[ahoeben 1,968]

Cura uses a "toolkit" (or "framework") named Qt to handle the user interface elements. Opening the system file open dialog is part of that toolkit, and unfortunately the crash happens in that code. We have not yet figured out why it happens on some systems.