SOLVED Broken feeder box on brand new UM3 Extender

[nguyenlinhgf 1]

Hello everyone, I'm an engineer student from Vietnam and working on this project which aims to build cheap robotic arms/hands for disable children.

After reading all recommendations and reviews carefully, I decided to purchased the Ultimaker3 Extended from a reseller in Singapore and just received the printer to my door a few hours ago.

However we unboxed it, we discovered this:

As you see, one of the feeder boxes is broken at screw holes and inside too (the small half circle cylinder), we literally haven't even assembled or turned it on yet.

We are kinda dont know how to handle this situation now, this is the first 3D printer of my life its quite a turn down, the shipping company in Vietnam denied their responsibility.

We really in need to use this printer like now it might take many weeks/months to ask for warranty.

Can you guys give me some suggestion to resolve this issue:

- Should I contact the Singaporean reseller to ask for replacement of the broken feeder and will it be charged?

- or should I try to create and print a support hanger with screw hole to attach the broken feeder?

Please, we are REALLY NEEDS this printer to start working for our project right now.

Edited November 16, 2017 by Guest

[gr5 2,173]

> - Should I contact the Singaporean reseller to ask for replacement of the broken feeder and will it be charged?

Absolutely. yes. Ask them to send you just the spare part. It may take a week or two.

> - or should I try to create and print a support hanger with screw hole to attach the broken feeder?

You should do that also. Do both. Don't modify the printer without the reseller's permission but you should be able to get permission. They usually would rather just send you one spare part than have to receive and ship another entire printer *and* the fix it themselves.

[nguyenlinhgf 1]

Thanks for the reply friend,

I contacted the Singaporean store and kudos to them, they already shipped a new feeder to me.

[Minh 0]

to avoid this problem, you can contact with official Ultimaker reseller in Vietnam: https://in3ds.com/