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KiloByte

Share your experience of Ultimaker 3

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I am sorry, i think, I didn't explain my question properly. There's only one official reseller in India.

And I am concerned about the customer service I will get in case if I might run into some Hardware related issues.

I have had very bad experience with that on my previous printer (Closed source printer).

Although I bought my previous printer from another company, not from the Ultimaker reseller, I just want to know if same doesn't repeat with Ultimaker 3.

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I am sorry, i think, I didn't explain my question properly. There's only one official reseller in India.

And I am concerned about the customer service I will get in case if I might run into some Hardware related issues.

I have had very bad experience with that on my previous printer (Closed source printer).

Although I bought my previous printer from another company, not from the Ultimaker reseller, I just want to know if same doesn't repeat with Ultimaker 3.

That makes sense. :)

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An advantage of open source models is that you can buy components from other manufacturers too, if it would ever be necessary. This was one of our main concerns a few years ago and an important reason for selecting the Ultimaker2, instead of a closed source model of comparable quality. Because this market is still very young and volatile (it was especially 2 years ago). And indeed, some of our collegues also had bad experiences with customer service of very expensive closed source printers (60000 euro...), in Europe, so I understand your concern.

 

Whatever you buy, I would suggest: make sure the printer is reasonably open source in case of hardware defects, and make sure it uses open standard spools of filament, (or a standard resin for resin-printers), so you can buy filament from multiple sources. Make sure it can handle multiple materials, like PLA, PET, polyesters, etc... And select a reliable brand with good reputation. If you have engineering-schools or fab-labs around you, they might also be a good source of information.

 

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