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Ultimaker3 - Main Button not responding after successfull Print

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Posted · Ultimaker3 - Main Button not responding after successfull Print

My UM3 is not responding to the button press.
After finishing printing successfully, i received the message " Print Failed. Carefully remove the print from the build plate", and the printer is waiting for me to press the button.. but this is not working... it would be really strange that something happend to the button itself.. its more like a Firmware problem.. but now.. i take my printer off and on.. and it shows me the same message... and cannot do anything..

Can you give me support to do a remote factory reset in an UM3 or try anything else.

I still  have WIFI remote connectivity to my printer
Thanks a lot in advance for any help!

 

The following is the printer status and print-job-status, since the state is still “printing” and also the print_job state is in: “Waiting cleanup”

IMG-20180117-WA0005.jpeg

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Posted · Ultimaker3 - Main Button not responding after successfull Print

Does the button actually mechanically click? I see that you're missing the "cup" around the dial, what's up with that?

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Posted · Ultimaker3 - Main Button not responding after successfull Print

I took it temporarly.. only to see if there was any dust... but it seems that it's everything ok.

Yes it mechanically clicks.. so that is the strange thing... 

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Posted · Ultimaker3 - Main Button not responding after successfull Print

Hi,

It's incredible... but i'd just solve this problem

Please be aware.... it seems that when i was cleaning my printer i accidentally moved the case of the main button slightly to one side... and this leaves the main button without working... but only it dissables the press action and not the dial action...

This of course leaves the printer innaccesible... 

So, please be aware of this...

I solved it... taking out the main button, loosing the case... re-aligned the case...and tighten it with the screwdriver and thats it...

Of course that you will fell that the mechanical Click is very different... when it works... and when it doesnt.. the issue is that you still have a slight click when it doesnt work.... so that confuses you.... but if this happens re-align again until you see that the mechanical click is really good.. and there you go!!!

 

Thanks a lot... 

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