Cura connect shows wrong print job info

[bjorn 4]

Hi all!

 

Since a while, my Cura Connect web page shows an old print job. It says I have to clear the platform for that job, even though another job is currently running. The queue shows up correct though.

 

In the screenshots:

UM guitar thing is NOT currently printing or the last print or anything. I printed that thing over a week ago. The printer is currently printing another job (via print over network from cura). In the cura screenshot you can see the job that is actually printing. 

The queued job is correct though.

 

The printer has been turned off and on again a couple of times.

 

Any idea how to easily fix this?

Thanks!
 

Björn

 

Edited April 3 by bjorn

[bjorn 4]

Nobody? 

[bjorn 4]

Found a "Reset Cura Connect" option in the maintenance menu of the UM3 which solved the problem.

[upatamby 6]

Same problem here. "Reset Cura Connect" solves it, but only for a while. 

 

This is how it looks in Cura

 

And this in Cura connect:

 

I also noticed that sometimes the printer asks me twice to confirm that I have removed my print.

Edited June 23 by upatamby

[klaus_kraemer 1]

On 6/23/2018 at 12:51 PM, upatamby said:

Same problem here. "Reset Cura Connect" solves it, but only for a while. 

 

This is how it looks in Cura

.....

 

And this in Cura connect:

 

 

I also noticed that sometimes the printer asks me twice to confirm that I have removed my print.

Have the same issue - can confirm what you've been writing.

[hoegge 6]

Same issue here on the iPhone app. Would be nice with a solution. Monitoring is not worth much if it does not show the right job. Why should it be necessary to reset connection if the app and the printer communicates? As you can see on the two screenshots the app shows some old info

Edited August 13 by hoegge
additional details

[hoegge 6]

Why doesn't any Ultimaker people respond here? It is an expensive semi-pro printer - what about support?

[Dim3nsioneer 429]

It's broken in the UM3 firmware. UM is aware of it afaik. They first want to fix the S5 firmware and then port that firmware back to the UM3. As it works on the S5 this will fix that bug on the UM3.

Edited August 16 by Dim3nsioneer

[ctbeke 27]

On 8/15/2018 at 8:30 AM, hoegge said:

Why doesn't any Ultimaker people respond here? It is an expensive semi-pro printer - what about support?

 

All 1st line support is done via our resellers. Any support you receive from Ultimaker employees on this forum is purely because they happen to spend time on here, but it's not an official support channel (hence 'community' forum).

 

As @Dim3nsioneer indicates it has been fixed and the next UM3 firmware release will have this fix and much more. Bringing out firmware updates just takes a while as we need to test a LOT before we put something out on everyone's printer.

[hoegge 6]

Well - since the resellers cannot fix bugs in firmware or Cura, I suppose they cannot help much with that. Or do they have a way to forward and report firmware or Cura bugs?

Edited August 16 by hoegge

[ctbeke 27]

Yes, there is an internal system to escalate tickets from 1st to 2nd to 3rd (developers) line support. Anything duplicated gets filtered out before it reaches the devs (to not 'waste' their time). Sometimes resellers can actually provide information on a (temporary) fix as well. So if you want fast support, always contact your reseller.