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Ultimaker 3 misfeeding

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From day 1 (4 days ago), feeder 1 keeps getting jammed up when I first feed the filament. It deviates off to the left and is visible through the hole. Sometimes it's possible to grab it and pull the misfeed out, but I've had to completely dismantle the feeder on a couple of occasions. It's now sometimes not feeding consistently.

I'm making sure that the filament (I'm using the supplied filaments) is cut cleanly and is straight, and is pushed firmly into the feeder, but that doesn't seem to matter.

Is there some knack to this?

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First of all cut it to a point.  Not straight.  If you do only one cut then cut at an angle and make the longest part of the filament on the outside of the curve of the filament.  But I usually do 2 cuts.


Secondly I recommend you load the filament manually using the wedgebot:



I haven't used the menu system to load/unload filament in over a year.

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