Jump to content
Ultimaker Community of 3D Printing Experts
wraypa1

Ultimaker S5 possibly DOA

Recommended Posts

HI All,

 

Just got my Ultimaker S5, was very excited, followed the instructions and set it all up and for a while all seemed fine but after few minutes the screen started behaving weirdly and fading out to white with little lines on it as shown in the attached photo. it did briefly come back to life for a couple of seconds before dying again. has anyone else seen this ( i didnt see anything on the forum)? i tried to fix with a firmware update but it wouldn't update over network and i cant use the touchscreen to update off a usb stick. i

 

It was still talking to cura over the network and i was able to upload a print job but i jsut got the message that it failed for unknown reasons after a few minuted (which i guess was it doing bed height calibration).

 

Also the network connectivity has now become dodgy - apps not connecting etc.

 

Its like there is a big cascade failure. 

 

Also i did all standard turning it off and on again type troubleshooting.

 

Cheers in advance

Patrick

 

IMG-20180720-WA0010.jpg

Share this post


Link to post
Share on other sites

That sucks.  You should send it back.  You could try to ssh into the linux board and see if it's alive but you have to enable developer mode first and that's clearly not happening.  There is an hdmi cable inside under the printer that you could connect to a monitor to see the bootup sequence but opening the bottom of the printer is considered dangerous to human life by Ultimaker so don't do that plus you don't want to violate the warranty already.  So...

 

Send it back.

 

Share this post


Link to post
Share on other sites

HI, thanks for the reply, i had some more time to investigate and it looks like the device arrived damaged (possibly during transport). i eventually found that giving the screen a gentle push would make it come back which indicated a loose connection. this stopped working pretty quickly, so given the screen is at the bottom i had a careful look underneath the device and there were some significant cracks in the plastic board on the bottom which is what i guess led to the system not working properly. I have decided not to pry any further and will send it back on Monday morning.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Our picks

    • Ultimaker Cura | a new interface
      We're not only trying to always make Ultimaker Cura better with the usual new features and improvements we build, but we're also trying to make it more pleasant to operate. The interface was the focus for the upcoming release, from which we would already like to present you the first glance. 
        • Like
      • 18 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
        • Like
      • 12 replies
×

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!