HI, thanks for the reply, i had some more time to investigate and it looks like the device arrived damaged (possibly during transport). i eventually found that giving the screen a gentle push would make it come back which indicated a loose connection. this stopped working pretty quickly, so given the screen is at the bottom i had a careful look underneath the device and there were some significant cracks in the plastic board on the bottom which is what i guess led to the system not working properly. I have decided not to pry any further and will send it back on Monday morning.
kmanstudios 1,120
1 hour ago, gr5 said:That sucks. You should send it back.
??
Sounds like it got dropped during shipment.
thanks for the replies and advice everyone, appreciate the time you took. i spoke with the vendor this morning and they are going to replace it.
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kmanstudios 1,120
2 hours ago, wraypa1 said:thanks for the replies and advice everyone, appreciate the time you took. i spoke with the vendor this morning and they are going to replace it.
WooHoo!! :)
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gr5 2,224
That sucks. You should send it back. You could try to ssh into the linux board and see if it's alive but you have to enable developer mode first and that's clearly not happening. There is an hdmi cable inside under the printer that you could connect to a monitor to see the bootup sequence but opening the bottom of the printer is considered dangerous to human life by Ultimaker so don't do that plus you don't want to violate the warranty already. So...
Send it back.
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