Firmware Update Issue - S5

[Rotor_Blade_Guy 0]

Hi, 

 

Firmware update message came up on my S5. It has been updating since yesterday. I have a feeling something went wrong. printer is on network which is working fine. Can I restart printer? Any suggestions on what to do? 

 

Thanks

[RudydG 62]

Look https://ultimaker.com/en/resources/52601-update-the-firmware here, says if not finished after 10minutes, start again

[Smithy 1,145]

After restarting, do not update the printer firmware from the popup message or the icon in the corner. Ignore both if it comes up and do a manual update via the menu. In the previous firmware was a bug, that updating using the popup was not working. It seems the bug is still there.

[ScanHD 32]

Today i was able to update via the popup on my s5 over wifi without issue.

[Smithy 1,145]

Thanks for the info, it seems it is different from printer to printer. I did the update today too, not via popup but normally via the maintenance menu and the first try failed. Nothing happened. After a reboot, a second try and then it worked.

[Rotor_Blade_Guy 0]

thank you all for your help. I restarted printer. Interestingly after that I was unable to immediately go to the settings/maintenance and access firmware update. I was busy with some other stuff and a bit later when I came back to it printer suggested I update firmware. I opted not to, navigated to the maintenance screen and chose to update firmware that way. It worked.....

 

Not sure what to make of it other than problem solved, moving onto bigger/better things. 

 

thanks again. 

[Smithy 1,145]

I think it is always a good advise to restart the printer before the firmware upgrade, maybe then it works at the first try. On the other hand, nothing happens if it hangs at the first try and you restart it and try it again.