Jump to content
UltiMaker Community of 3D Printing Experts

ultimaker support ticket question


aabr3ds
 Share

Recommended Posts

Posted · ultimaker support ticket question

I am new to the forum (and to ultimaker) and I really want to purchase an ultimaker 2. I couldn't find a lot of detail on the ultimaker 2 and I sent up a support ticket to sales with 7 questions on Sep 22, 2013. Since then i have managed to find the answer to one of the questions myself, however, the other questions have remained unanswered. Some of the questions may seem dumb, however, I need to have them answered before I spend that much money.

How long does it take to receive an answer from ultimaker support? If this is a good example of response to sales tickets, how bad is the response to technical support tickets?

 

  • Link to post
    Share on other sites

    Posted · ultimaker support ticket question

    I think you caught the Sales and support groups at a bad time - on the 22nd,many of them were in New York at Maker Faire, and since then several have been at other events. With the announcement of the UM2 there's been a lot going on.

    Why don't you post your questions here, and you can probably get the answers you need from the folks on the forum?

  • Link to post
    Share on other sites

    Posted · ultimaker support ticket question

    Illuminarti has used the UM2. Other people here have one of the first 5 or so, I have played with one up close. Just post your questions here instead. Support is busy helping people who already bought an ultimaker.

     

  • Link to post
    Share on other sites

    Posted · ultimaker support ticket question

    Hi aabr3ds,

    Welcome!

    I think Sep 22 isn't the best timing, but we're going to push out a mail to all of those who have asked a question that is likely to cover your question and answer some you hadn't asked yet. Bear with us a little bit longer. We're getting lots of sales requests for the Ultimaker 2, but we will scale up support staff accordingly. While this does take some time before you'll notice this, when you get your Ultimaker 2, this will probably already have happened.

    In the mean time, if you ask your question here, maybe someone can already give you an answer.

    Also, this video tells you quite a bit about us and our latest releases:

     

     

  • Link to post
    Share on other sites

    Posted · ultimaker support ticket question

    Bonjour, je suis un débutant dans la 3D.Est elle vraiment, une bonne imprimante pour un novice?Concernant le lit, automatique est il précis,car pas facile d'avoir un lit parfait sur une imprimante 3D.Concernant l' écran,j'ai vu le menu avec maintenance,que peut on régler?Concernant la buse est il possible de rayé le lit suite à mauvais réglage du lit?Concernant l'adhérence au lit est elle meilleur?Est elle vraiment plus fiable que UM1?

    Cordialement

     

  • Link to post
    Share on other sites

    Posted · ultimaker support ticket question

    UM2 est probablement plus fiable, mais il est trop récent pour savoir encore. Le lit est très cohérent. Il peut prendre plusieurs heures, mais vous avez seulement besoin de niveler une fois.

    J'ai déjà vu 3 personnes démontent leur UM2 pour nettoyer la buse.

     

  • Link to post
    Share on other sites

    Posted · ultimaker support ticket question

    Quoi qu'il en soit le fait est que UM2 est mieux, mais vous aurez toujours besoin de réparer des choses sur elle très souvent au cours des premières semaines.

     

  • Link to post
    Share on other sites

    Posted · ultimaker support ticket question

    Can we perhaps keep the general forums in English, please? :)

    Joergen, I would very much like to hear from your experience with the U2!

     

  • Link to post
    Share on other sites

    Posted · ultimaker support ticket question

    Thank you all very much. I received a response from support regarding my questions and they were very helpful. I am going to be purchasing the origional in kit form and the Ultimaker 2 asap based on the awesome response from the Ultimaker community and the support staff. I agree that I had horrible timing (story of my life) and I greatly appreciate everyone's patience with me. I look forward to contributing to the Ultimaker community.

     

  • Link to post
    Share on other sites

    Posted · ultimaker support ticket question

    Yeah, I will post more about it when I am back from Tokyo...

    I had my first plug today :-)

     

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share

    • Our picks

      • Here it is. The new UltiMaker S7
        The UltiMaker S7 is built on the success of the UltiMaker S5 and its design decisions were heavily based on feedback from customers.
         
         
        So what’s new?
        The obvious change is the S7’s height. It now includes an integrated Air Manager. This filters the exhaust air of every print and also improves build temperature stability. To further enclose the build chamber the S7 only has one magnetically latched door.
         
        The build stack has also been completely redesigned. A PEI-coated flexible steel build plate makes a big difference to productivity. Not only do you not need tools to pop a printed part off. But we also don’t recommend using or adhesion structures for UltiMaker materials (except PC, because...it’s PC). Along with that, 4 pins and 25 magnets make it easy to replace the flex plate perfectly – even with one hand.
         
        The re-engineered print head has an inductive sensor which reduces noise when probing the build plate. This effectively makes it much harder to not achieve a perfect first layer, improving overall print success. We also reversed the front fan direction (fewer plastic hairs, less maintenance), made the print core door magnets stronger, and add a sensor that helps avoid flooding.
         

         
        The UltiMaker S7 also includes quality of life improvements:
        Reliable bed tilt compensation (no more thumbscrews) 2.4 and 5 GHz Wi-Fi A 1080p camera (mounted higher for a better view) Compatibility with 280+ Marketplace materials Compatibility with S5 project files (no reslicing needed) And a whole lot more  
        Curious to see the S7 in action?
        We’re hosting a free tech demo on February 7.
        It will be live and you can ask any questions to our CTO, Miguel Calvo.
        Register here for the Webinar
          • Like
        • 7 replies
      • UltiMaker Cura 5.3.0-Alpha 🎄 Tree Support Spotlight 🎄
        Are you a fan of tree support, but dislike the removal process and the amount of filament it uses? Then we would like to invite you to try this special release of UltiMaker Cura. Brought to you by our special community contributor @thomasrahm
         
        We generated a special version of Cura 5.2 called 5.3.0 Alpha + Xmas. The only changes we introduced compared to UltiMaker Cura 5.2.1 are those which are needed for the new supports. So keep in mind, this is not a sneak peek for Cura 5.3 (there are some really cool new features coming up) but a spotlight release highlighting this new version of tree supports.  
          • Like
        • 16 replies
      • New here? Get ahead with a free onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 14 replies
    ×
    ×
    • Create New...