Ultimaker S5 prints outsiide the print bed

[yaprak 0]

Hey everyone,

 

I bought an Ultimaker S5 Pro Bundle previous week and I tried the "PrinterTest" object in USB drive but it printed outside the print bed, thus I had to abort it.

Do you have any idea about the problem? Do you have any tips or suggestions to fix it?

 

 

I made a small video to give you an idea:

 

I was curious whether the x axis was stuck and tried to pull the head to somewhere to the middle and clicked "home print head" and observed that both axises are working fine.

 

Here are more images that give an idea.

 

[Framar 8]

Are other prints OK or you get same results every time?

 

[yaprak 0]

Hey Framar!

 

Thanks for the answer!

 

Yes. It happens for every print. I tried to print the 2 different test projects, I tried on project of my own and event when I try the XY calibration. When there is material needed somehow it is stuck at one end of the bed and only moves in Y coordinate but not in X coordinate.

 

When it uses the 2nd nozzle, then it is stuck at the other end of the bed and again prints outside of the print bed.

[Framar 8]

Humm.. Interesting. I haven't seen this behavior before. I would try to flash the firmware in the hope of any improvements.

Good luck!

[yaprak 0]

I already upgraded the firmware. Should I try to re-install it maybe?