Ultimaker S5 prints outsiide the print bed

[yaprak 0]

Hey everyone,

 

I bought an Ultimaker S5 Pro Bundle previous week and I tried the "PrinterTest" object in USB drive but it printed outside the print bed, thus I had to abort it.

Do you have any idea about the problem? Do you have any tips or suggestions to fix it?

 

 

I made a small video to give you an idea:

 

I was curious whether the x axis was stuck and tried to pull the head to somewhere to the middle and clicked "home print head" and observed that both axises are working fine.

 

Here are more images that give an idea.

 

[Framar 38]

Are other prints OK or you get same results every time?

 

[yaprak 0]

Hey Framar!

 

Thanks for the answer!

 

Yes. It happens for every print. I tried to print the 2 different test projects, I tried on project of my own and event when I try the XY calibration. When there is material needed somehow it is stuck at one end of the bed and only moves in Y coordinate but not in X coordinate.

 

When it uses the 2nd nozzle, then it is stuck at the other end of the bed and again prints outside of the print bed.

[Framar 38]

Humm.. Interesting. I haven't seen this behavior before. I would try to flash the firmware in the hope of any improvements.

Good luck!

[yaprak 0]

I already upgraded the firmware. Should I try to re-install it maybe?

[ebagg 0]

Hi Yaprak,

 

Were you able to figure out what the issue was? I'm setting up an S5 and am experiencing the same thing? Trying to calibrate the XY offset. 

[3DRocketry 1]

I am interested to hear about the problem as well. 

[Deepsix 0]

Same here. 

[gr5 2,173]

oh wow.  Strange.  Not sure if this is a hardware or software problem.  Can you supply a wider angle photo that shows where it *was* printing on the bed?  It looks like in the background it was near the left edge.  Did it start doing this later in the print or right at the start?

 

Part of me thinks it's a hardware problem where the steppers skipped some steps due to extreme friction or something.  Part of me thinks the part was sliced on the far left edge (maybe the origin got messed up in cura which can happen).  part of me thinks one of the gantry rods slipped out of the sliding blocks.

 

I think we need more information.  An overhead photo should help a lot.