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UM3E blurry webcam / camera view


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Posted (edited) · UM3E blurry webcam / camera view

Like the title says, the webcam view that I have on my Ultimaker 3 Extended is very blurry. I haven't seen any other cases of this on the community so hence this thread. Obviously i have tried gently cleaning the lens with a cloth and also I have unscrewed the webcam PCB and took a good look at the lens and print but did not see any contamination.

 

I added two example pictures so you see what I mean. In the pictures it seems almost as if the room is foggy, which it isn't. The lighting in the room is just a regular office light setting so nothing weird there.

 

Before escalating this to the reseller I'd want to know the experience of others and possible ways to fix this.

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Edited by Ferryy
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    Posted · UM3E blurry webcam / camera view

    Hello, it sounds quite obvious but just to be sure; have you tried to clean the lens?

    If so and it still looks foggy / out of focus, you may want to contact your reseller. 

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    Posted · UM3E blurry webcam / camera view

    @SandervG Yes I already stated that in the post. There wasn't really anthing to clean except for the outer part of the lens since the lens fixture cannot be disassembled.

     

     

    21 hours ago, Ferryy said:

    Obviously i have tried gently cleaning the lens with a cloth and also I have unscrewed the webcam PCB and took a good look at the lens and print but did not see any contamination.

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