GregValiant 1,411
I have an Ender 3 Pro and M117 works fine on my 1.1.5 board with stock LCD. The caveat is that it only displays the first 21 characters of a text string (and a bit of character 22). Anything beyond that doesn't display, but it might in fact be there but the display isn't long enough to show it. It is possible that your board is only displaying the middle of the string.
The original Creality printers with 8 bit boards did not understand file names beyond 16 characters. I don't know if your 32 bit board has the same restriction (that Creality never told anyone about). I always truncate the names on the SD card to something simple. Internally, your mainboard may be using the DOS 8.3 file name.
Regarding print quality - The basics are always true and getting a first layer down is the most important thing.
Slice with .2 layer height and .4 line width. If you are using PLA then print at 210 with the bed at 60. Print speed at 35mm/sec. Travel speed at 120. If you have calibrated your E-steps and have your bed is nicely leveled a calibration cube should print well. After that tune ONE thing at a time. The printers are pretty good and when calibrated both mechanically and in the firmware, they can produce excellent results.
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ahoeben 2,012
If you are not getting a decent print out of a new Ender, I would suggest finding a Creality or Ender specific usergroup somewhere. I don't have a Creality printer, so I don't know the specifics of why M117 would not work on your printer.
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