Bowden Tube cannot be removed`

[dimitrioup 0]

Hello , 

 

I am printing using the Ultimaker S5 Pro Bundle, but I had an error ER61. The bowden tube cannot be removed and we tried to raise the temperature of the printcore to remove it, however it does not work. How can we resolve this issue?

 

Regards, 

Pan

[Carla_Birch 116]

Hi,

I know this might sound silly, but did you follow the steps on the following page about the error you got?

https://support.ultimaker.com/hc/en-us/articles/360011706119-ER61-Material-Station-failed-to-unload-material

 

I don't personally have the material station on my S5's but it might be handy to point out at what area you are trying to remove the bowden tube at, just so it's a bit more clear for others who do have the material station to be able to better help, as i'm persoanlly unsure if you are trying to remove it from the print head,feeder or from somewhere inside the material station itself.