Jump to content

Recommended Posts

Posted · Printing can´´ not be resumed after problem with material station

Hello,

 

We´re using some Ultimaker S5 Pro Bundles in our factory for printing Prototypes out of PA6 GF30.

Unfortunately, there are always problems with the Material Station. 
As soon as an error (ER59, ER58, ER57, ER61, ER70) with the Material Station pops up during printing, it is not possible to continue printing. Thus, we often had to throw away almost finished prints, which often took days. And this only because the firmware is not able to resume the print by a wizard at the same place after correction.

Ultimately, the problems were mostly related to third-party material Owenscorning X-Strand PA6 GF30, which is qualified for the Material Station. Problem with this material: the end of the filament is taped to the spool with a piece of armor tape, but this causes the tape to come off with the end of the filament and jam in the inlet of the Bay at the Material Station. Then, logically, the material station can no longer feed the filament and sends Error59.

No matter how... even if this is a fault of the material supplier - it should still be possible to continue printing after this - especially with this expensive material. 

  • Link to post
    Share on other sites

    Posted · Printing can´´ not be resumed after problem with material station

    Yikes.  I don't have the MS so I can't comment.  But you need to contact your reseller or probably better go here:

    support.ultimaker.com  and click "submit a request" in the top right corner. 

     

    I think you'll get faster feedback there and this helps Ultimaker prioritize "failure recovery" procedures to make this kind of thing less painful.

     

    For Cura issues it's best to post on github but for S5 firmware issues I think "submit a request" might be the best path to getting the firmware improved.  If they only get one request like this probably nothing will happen (although you never know) but if every person who gets this issue posted there - you can bet it would be improved in the next firmware release.

     

    Resellers are supposed to take feedback like this and send it to the distributors who are supposed to collect it and report to Ultimaker who is supposed to combine all the feedback like this and choose which issues to concentrate on.  But I think much of these issues get lost.  So I suspect going the "submit a request" route is more direct and more effective.

  • Link to post
    Share on other sites

    Posted · Printing can´´ not be resumed after problem with material station

    FYI - I just learned that when you fill out the "submit a request" thing it goes to your reseller (magically).  But more importantly the data is accumulated (e.g. how many people get ER59) by Ultimaker which is very important in your case so that they are more likely to improve the recovery procedure (like maybe it should pause so you can fix things and allow you to resume or maybe they should add a "resume failed print" to the firmware as many other printers can do this).

     

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • Help Us Improve Cura – Join the Ultimaker Research Program
        🚀 Help Shape the Future of Cura and Digital Factory – Join Our Power User Research Program!
        We’re looking for active users of Cura and Digital Factory — across professional and educational use cases — to help us improve the next generation of our tools.
        Our Power User Research Program kicks off with a quick 15-minute interview to learn about your setup and workflows. If selected, you’ll be invited into a small group of users who get early access to features and help us shape the future of 3D printing software.

        🧪 What to Expect:
        A short 15-minute kickoff interview to help us get to know you If selected, bi-monthly research sessions (15–30 minutes) where we’ll test features, review workflows, or gather feedback Occasional invites to try out early prototypes or vote on upcoming improvements
        🎁 What You’ll Get:
         
        Selected participants receive a free 1-year Studio or Classroom license Early access to new features and tools A direct voice in what we build next
        👉 Interested? Please fill out this quick form
        Your feedback helps us make Cura Cloud more powerful, more intuitive, and more aligned with how you actually print and manage your workflow.
        Thanks for being part of the community,

        — The Ultimaker Software Team
        • 0 replies
      • Cura 5.10 stable released!
        The full stable release of Cura 5.10 has arrived, and it brings support for the new Ultimaker S8, as well as new materials and profiles for previously supported UltiMaker printers. Additionally, you can now control your models in Cura using a 3D SpaceMouse and more!
          • Like
        • 18 replies
    ×
    ×
    • Create New...