Jump to content

Printing can´´ not be resumed after problem with material station


Recommended Posts

Posted · Printing can´´ not be resumed after problem with material station

Hello,

 

We´re using some Ultimaker S5 Pro Bundles in our factory for printing Prototypes out of PA6 GF30.

Unfortunately, there are always problems with the Material Station. 
As soon as an error (ER59, ER58, ER57, ER61, ER70) with the Material Station pops up during printing, it is not possible to continue printing. Thus, we often had to throw away almost finished prints, which often took days. And this only because the firmware is not able to resume the print by a wizard at the same place after correction.

Ultimately, the problems were mostly related to third-party material Owenscorning X-Strand PA6 GF30, which is qualified for the Material Station. Problem with this material: the end of the filament is taped to the spool with a piece of armor tape, but this causes the tape to come off with the end of the filament and jam in the inlet of the Bay at the Material Station. Then, logically, the material station can no longer feed the filament and sends Error59.

No matter how... even if this is a fault of the material supplier - it should still be possible to continue printing after this - especially with this expensive material. 

  • Link to post
    Share on other sites

    Posted · Printing can´´ not be resumed after problem with material station

    Yikes.  I don't have the MS so I can't comment.  But you need to contact your reseller or probably better go here:

    support.ultimaker.com  and click "submit a request" in the top right corner. 

     

    I think you'll get faster feedback there and this helps Ultimaker prioritize "failure recovery" procedures to make this kind of thing less painful.

     

    For Cura issues it's best to post on github but for S5 firmware issues I think "submit a request" might be the best path to getting the firmware improved.  If they only get one request like this probably nothing will happen (although you never know) but if every person who gets this issue posted there - you can bet it would be improved in the next firmware release.

     

    Resellers are supposed to take feedback like this and send it to the distributors who are supposed to collect it and report to Ultimaker who is supposed to combine all the feedback like this and choose which issues to concentrate on.  But I think much of these issues get lost.  So I suspect going the "submit a request" route is more direct and more effective.

  • Link to post
    Share on other sites

    Posted · Printing can´´ not be resumed after problem with material station

    FYI - I just learned that when you fill out the "submit a request" thing it goes to your reseller (magically).  But more importantly the data is accumulated (e.g. how many people get ER59) by Ultimaker which is very important in your case so that they are more likely to improve the recovery procedure (like maybe it should pause so you can fix things and allow you to resume or maybe they should add a "resume failed print" to the firmware as many other printers can do this).

     

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
         
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
      • Ultimaker Cura 5.6 stable released
        Cura now supports Method series printers!
         
        A year after the merger of Ultimaker and MakerBotQQ, we have unlocked the ability for users of our Method series printers to slice files using UltiMaker Cura. As of this release, users can find profiles for our Method and Method XL printers, as well as material profiles for ABS-R, ABS-CF, and RapidRinse. Meaning it’s now possible to use either Cura or the existing cloud-slicing software CloudPrint when printing with these printers or materials
        • 48 replies
    ×
    ×
    • Create New...