Printing can´´ not be resumed after problem with material station

[philipp6400 0]

Hello,

 

We´re using some Ultimaker S5 Pro Bundles in our factory for printing Prototypes out of PA6 GF30.

Unfortunately, there are always problems with the Material Station. 
As soon as an error (ER59, ER58, ER57, ER61, ER70) with the Material Station pops up during printing, it is not possible to continue printing. Thus, we often had to throw away almost finished prints, which often took days. And this only because the firmware is not able to resume the print by a wizard at the same place after correction.

Ultimately, the problems were mostly related to third-party material Owenscorning X-Strand PA6 GF30, which is qualified for the Material Station. Problem with this material: the end of the filament is taped to the spool with a piece of armor tape, but this causes the tape to come off with the end of the filament and jam in the inlet of the Bay at the Material Station. Then, logically, the material station can no longer feed the filament and sends Error59.

No matter how... even if this is a fault of the material supplier - it should still be possible to continue printing after this - especially with this expensive material. 

[gr5 1,669]

Yikes.  I don't have the MS so I can't comment.  But you need to contact your reseller or probably better go here:

support.ultimaker.com  and click "submit a request" in the top right corner. 

 

I think you'll get faster feedback there and this helps Ultimaker prioritize "failure recovery" procedures to make this kind of thing less painful.

 

For Cura issues it's best to post on github but for S5 firmware issues I think "submit a request" might be the best path to getting the firmware improved.  If they only get one request like this probably nothing will happen (although you never know) but if every person who gets this issue posted there - you can bet it would be improved in the next firmware release.

 

Resellers are supposed to take feedback like this and send it to the distributors who are supposed to collect it and report to Ultimaker who is supposed to combine all the feedback like this and choose which issues to concentrate on.  But I think much of these issues get lost.  So I suspect going the "submit a request" route is more direct and more effective.

[gr5 1,669]

FYI - I just learned that when you fill out the "submit a request" thing it goes to your reseller (magically).  But more importantly the data is accumulated (e.g. how many people get ER59) by Ultimaker which is very important in your case so that they are more likely to improve the recovery procedure (like maybe it should pause so you can fix things and allow you to resume or maybe they should add a "resume failed print" to the firmware as many other printers can do this).