Material station error

[jamesvoltsafe 0]

I have a new Ultimaker S5 Pro set up and it was running just fine for the first couple of weeks and now the material station has a very odd error.

 

Bay A in the material station has an illuminated blue light but there is no material loaded to that bay.  It seems to think there is material loaded but there isn't.  I have tried to load material in that bay but it will not accept anything into feeder 1, it doesn't do anything when I try to load the material.  And if I try to load material into feeder 2 it actively repels it.

 

Has anyone got a suggestion to fix this.  That blue light is annoying me and I am down to only having 5 usable material bays

[IRobertI 497]

Sounds like a piece of filament might have broken off and gotten stuck. See if this guide gets it sorted out:

https://support.ultimaker.com/hc/en-us/articles/360012325219-Removing-broken-PVA-from-the-Material-Station