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Current DigitalFactory outage - we are working on a solution


robinmdh

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Posted (edited) · Current DigitalFactory outage - we are working on a solution

We are aware of the issue of the digital factory outage for the Ultimaker3 Ultimaker-S3 and Ultimaker-S5 (including the pro bundle).
We are working on a hot-fix now.

We will keep you posted as we progress.

 

Go to http://status.ultimaker.com for the current status.

Update - We can now offer a firmware upgrade to get all printers back online into Ultimaker Digital Factory.

We have a firmware update in place for
- Ultimaker S3 printers - both stable (6.2.3) and latest channel (6.5.2)*
- Ultimaker S5 printers with the U on the side - both stable (6.2.3) and latest channel (6.5.2)*
- Ultimaker 3 printers - Version 5.3.0
Make sure the printer is connected to the internet and if need be check the 'Maintenance' menu of the printer to trigger the upgrade.

For S5 printers with the robot on the side we have a firmware release available in the latest channel (6.5.2)*. We are Investigating changes needed for a firmware release for the stable channel. If your Ultimaker S5 is subscribed to to stable firmware changes you can switch firmware channels to get it back online in the Digital Factory. Alternatively, the method of updating the needed certificates manually is also still possible. Paste the URL below in the address bar of your browser to visit an Ultimaker support page containing instructions.
https://support.ultimaker.com/hc/en-us/articles/4407583616018

 

~ The team

Edited by robinmdh
added new update
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Posted · Current DigitalFactory outage - we are working on a solution

Thanks for the notification. 

Just noticed most of my printers are offline. 

 

At least my Pro Bundle is still fully online for some reason 🙂

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    Posted · Current DigitalFactory outage - we are working on a solution

    For those who haven't noticed!!  There is a workaround to get digital factory working again.  Posted above.

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    Posted · Current DigitalFactory outage - we are working on a solution

    Update - Update concerning several types of printers
    - We have a firmware in place for S3 printers and S5 printer with the U on the side. Check the maintenance menu of the printer to trigger the upgrade.
    - For S5 printers with the robot on the side we have a workaround to get the printers back online. See the link below
    https://support.ultimaker.com/hc/en-us/articles/4407583616018
    - Our software engineers are working hard on a fix for the UM3 printers.
    - Ultimaker 2+ Printers remain unaffected.

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    Posted · Current DigitalFactory outage - we are working on a solution

    Well I can somewhat safely say that the UM3 and the S5 (for older hardware models) updates are in the testing pipeline and I feel fairly confident about it.

    It's never just a simple update though, there's always complications, the UM3 software needed a lot of updates in particular and we had some issues with the update software on our older S-line machines. The software where we did manage to do a straight up upgrade, that one only worked if you installed it on a printer directly as with the workaround, but not when building a package, even though for older firmware that did work.

    It's nice to know we were likely not the only ones working hard to fix problems due to this.
    Would it have worked flawlessly if we had updated everything on time, definitely not, users of older firmware versions and the UM3 would still have been disconnected from DF.

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