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Just lost 10hrs of print time to an unexpected motion controller error

mrender

By mrender,
in Ultimaker 3D printers

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mrender

mrender 1

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Posted · Just lost 10hrs of print time to an unexpected motion controller error

Just losy 10hrs of print time "Unexpected Motion Controller Error reboot"

Couldn't resume the print obviously after thr reboot.  Is this a common problem? Is it serious?

Not much confidence in trusting the machine with a big print now to be honest.

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    gr5

    gr5 1,734

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    Posted · Just lost 10hrs of print time to an unexpected motion controller error

    I've never seen that.  That really sucks.  No ideas, sorry.  I guess you could grab the log file and it might have more info.  Put a USB flash drive into the printer and in the maintenance menu you can dump the logs onto it and then examine them for the date and time when you got the error.  It should be easy to find in the logs knowing the date and time.

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    SandervG

    SandervG 1,488

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    Posted · Just lost 10hrs of print time to an unexpected motion controller error

    If you need a Support Engineer to review the logs or if it happens again you can submit a ticket to us via this link. Hope this helps!

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